Debt Collector at Granary Capital Limited

Reporting to:Debt Collector  Manager

Other Relationships: Marketing, Credit, Customer Service, HR, Finance, Operations & IT

Job Description Summary

Debt collectors will effectively manage the company’s credit/Debit policy and minimize overdue debtor’s balances.

Roles and Responsibilities

• Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts.
• Contact customers with balances and negotiate payment terms and schedules.
• Minimize objections to payment and suggest available customer-friendly payment options.
• Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts
• Use the provided platforms to keep detailed records regarding conversations with customers and outcomes.
• Offer clients several payment options and arrange for the prompt repayment of balances.
• Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
• Follow up on all outstanding debts for customer accounts that have
  defaulted in liaison with the operations manager and branch manager.
•  Handle disputed issues and negotiate to bring payment within the agreed terms.

Minimum qualifications, experience & competencies required:

• 1-3 years of collection experience preferred
• Excellent communication and negotiation skills
• Ability to positively connect with clients and encourage them to make payments toward debts owed
• Time management skills are essential to complete all required client calls daily
• Experience meeting retention and negotiation sales goals
• Basic computer software skills and the ability to work within relevant data spreadsheets
• Ability to work well in a fast-paced environment
• Attention to detail and the ability to reason and think quickly is essential for negotiating effectively
• Strong attention to detail, goal-oriented, and a team player with a flexible approach.