Job Openings at Kenya Revenue Authority (KRA)- Multiple Positions

Job Openings at Kenya Revenue Authority (KRA)- Multiple Positions – Kenya Revenue Authority (KRA) Kenya Job Details

Kenya Revenue Authority (KRA) is recruiting for three key positions:

1. Administrative Assistant

Job Summary: Provide executive support to the CEO and offer HR and Administrative Support in the office.

Duties & Responsibilities:

• Provide administrative and executive support to the CEO, HR function, and management team
• Coordinate office administration activities and ensure smooth day-to-day operations
• Support HR administrative processes including staff records management, onboarding coordination, leave tracking, and training logistics
• Receive, record, and distribute official correspondence, packages, and documents
• Organize meetings, prepare meeting materials, take minutes, and follow up on action points
• Manage office supplies, filing systems, and general office records
• Coordinate travel arrangements, appointments, and schedules for the CEO’s office
• Handle telephone calls, visitor reception, and stakeholder enquiries professionally
• Support internal and external communication with staff, clients, and service providers
• Assist in implementing and maintaining office administration and HR procedures
• Handle administrative requests and provide general office support to staff and management

Required Qualifications:

• Bachelor’s degree in Business Administration, Human Resource Management, Secretarial Studies, or a related field from a recognized institution
• At least two (2) years’ relevant experience in administration, executive support, or human resource support
• Membership to the Institute of Human Resource Management (IHRM) or a relevant professional body (added advantage)

Key Competencies:

• Excellent oral and written communication skills
• Strong customer service and interpersonal skills
• Good planning, coordination, and organizational ability
• High attention to detail and quality focus
• Good problem-solving and decision-making skills
• Ability to handle confidential information with professionalism
• Resilient, proactive, and results-oriented

2. ICT System Administrator and Support Officer

Job Summary: Manage, support, and maintain the Scheme’s ICT systems, networks, and technology infrastructure to ensure secure, efficient, and reliable operations, while providing user support and technical assistance to staff and stakeholders.

Duties & Responsibilities:

• Provide day-to-day ICT support to staff, including troubleshooting hardware, software, network, and system issues
• Set up, configure, and maintain computers, user accounts, printers, and other ICT equipment
• Monitor and maintain the Scheme’s ICT systems, networks, databases, and website to ensure reliability and security
• Support implementation of information security, data protection, backup, and disaster recovery procedures
• Conduct routine system maintenance, updates, and repairs in liaison with service providers where necessary
• Provide support in management of the Scheme’s website and social media platforms, including content updates and basic digital support services
• Assist in generating ICT reports and tracking system performance and user support requests
• Support user access management and ensure compliance with approved ICT security procedures
• Maintain proper ICT documentation, inventory records, and asset registers
• Liaise with vendors and service providers on ICT support, maintenance, and system improvements
• Support business continuity and operational efficiency through effective ICT service delivery

Required Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field from a recognized institution
• Minimum of Four (4) years’ experience in ICT support, systems administration, or a related role
• Any two relevant ICT certifications such as CompTIA A+, N+, CCNA, MCSE, MCSA, ITIL, Google IT support, Project Management, UI/UX Design, cloud certification, AI and Machine learning (added advantage)
• Experience in website management, social media support, and user support services (added advantage)

Key Competencies:

• Working knowledge of Microsoft systems, email, networking, data backup, and basic web technologies including HTML
• Strong ICT troubleshooting and problem-solving skills
• Good communication and customer service skills
• Basic knowledge of systems administration, networking, and cybersecurity
• Good planning, organization, and attention to detail
• Creativity and innovation in digital support and communication
• Ability to work independently and manage multiple tasks
• Basic website management, cloud and social media administration skills
• Basic email and Active Directory management
• Basic coding knowledge, including HTML and related web technologies

3. Pension Officer – Administration

Job Summary: Maintain pension records, process and review member benefits, verify pension documentation, and support trust fund administration in line with approved policies and procedures.

Duties & Responsibilities:

• Support the administration of the Scheme in line with the Trust Deed and Rules, policies, and applicable regulations
• Maintain accurate pension, contribution, and member records, including post-retirement medical records
• Process and review pension benefits for retiring members, pensioners, dependents, and beneficiaries
• Verify and certify pension calculations, payroll changes, benefit payments, and related documentation
• Support management and administration of trust funds for minors and beneficiaries in line with approved guidelines and legal requirements
• Reconcile pension records and contributions