Branch Manager – Online Branch at Kenya Institute of Management (KIM)

Branch Manager – Online Branch at Kenya Institute of Management (KIM) – Kenya Institute of Management (KIM) Kenya Job Details

About the Role

Kenya Institute of Management (KIM) is recruiting a Branch Manager – Online Branch to lead operations of its digital learning division in Nairobi. This is a full-time position that combines branch leadership with oversight of online education delivery. The role reports to senior management and requires someone with substantial management experience and a clear understanding of both educational delivery and digital platforms.

KIM is a membership-based, non-profit professional management organization established in 1954. The Institute delivers management consultancy, capacity building, and educational services to corporate and individual clients across Kenya. The Online Branch represents a growing part of KIM’s service portfolio, serving learners who access courses and membership programs through digital channels.

Key Responsibilities

• Manage the Online Branch to ensure service quality aligns with KIM standards, policies, procedures, and organizational processes.
• Supervise branch staff and online lecturers to maintain effective operations and uninterrupted delivery of online educational services.
• Direct marketing activities for the Online Branch using digital platforms to increase visibility and uptake of KIM courses and membership offerings.
• Communicate learner feedback and customer needs to relevant departments across the Institute to improve service delivery.
• Oversee the Online Branch learning infrastructure, including the learning management system, virtual classrooms, and student portals, to ensure optimal functionality and usage.
• Produce regular progress reports covering revenue, student enrolment figures, marketing performance, membership acquisition, and branch operations.
• Represent senior management by communicating organizational decisions, policies, and online learning initiatives to branch staff and stakeholders.
• Preside over the student welfare committee and oversee student admission, progression, and retention across all KIM online programs.
• Monitor the examination process at the branch to guarantee timeliness and procedural integrity.

Requirements & Qualifications

• Bachelor’s degree in Business Administration or a related field (BA/BSc/HND).
• Current membership of Kenya Institute of Management (KIM).
• A minimum of six years of cumulative work experience, with at least five years in a managerial capacity.
• Demonstrated people management skills and ability to lead teams across multiple functions.
• Proficiency in enterprise resource planning systems and basic accounting principles.
• Strong report writing and record-keeping capabilities, with competence in budgeting and financial oversight.
• Solid computer literacy and familiarity with digital learning tools and platforms.
• Knowledge of human resource policies, marketing, and public relations (ICT qualifications are an advantage).

What to Expect

• You will manage a branch operation that sits at the intersection of traditional management education and online delivery, balancing digital infrastructure with human oversight.
• Regular interaction with senior management, multiple internal departments, and external learners means you’ll need strong communication and coordination skills.
• This Branch Manager – Online Branch at Kenya Institute of Management (KIM) position in Nairobi is open to qualified candidates. Click Apply below to submit your application.