Officer – Facilities and Administration at Rafiki Microfinance Bank

Officer – Facilities and Administration at Rafiki Microfinance Bank – Rafiki Microfinance Bank Kenya Job Details

About the Role

Rafiki Microfinance Bank is recruiting an Officer – Facilities and Administration to manage the physical infrastructure, maintenance operations, and administrative functions across its head office and branch network in Nairobi. This is a full-time position designed for a detail-oriented professional who can coordinate facilities management activities, oversee service provider relationships, and ensure smooth day-to-day operations across multiple locations. The role reports to senior management and requires hands-on involvement in both strategic facility planning and operational problem-solving.

Administration roles in Nairobi within the financial services sector demand someone who understands the criticality of uninterrupted operations, reliable infrastructure, and professional workplace standards. You will work in a regulated banking environment where compliance, safety, and accountability are non-negotiable. The Officer – Facilities and Administration position at Rafiki Microfinance Bank offers exposure to corporate-level facilities management and the opportunity to build systems that support a growing microfinance institution.

Key Responsibilities

• Plan and oversee preventive and corrective maintenance activities for all bank premises, equipment, and physical infrastructure to minimise downtime and extend asset lifespan.
• Supervise third-party contractors and service providers undertaking repair, maintenance, and construction works; monitor work quality and timeline adherence.
• Execute routine facility inspections, identify maintenance needs, and prioritise issues based on operational impact and urgency.
• Manage generator servicing schedules, fuel supply coordination, and maintenance logs to guarantee reliable backup power for banking operations.
• Respond to and track facility-related concerns submitted by branches and departments, ensuring timely resolution and follow-up communication.
• Coordinate office support services including cleaning, security arrangements, waste management, and courier logistics across all locations.
• Monitor office supply inventory and administrative consumables; raise replenishment requests and manage procurement workflows.
• Support workspace planning, office relocations, resource allocation, and staff accommodation arrangements as directed by management.
• Maintain detailed records of all maintenance requests, contractor agreements, inspections, and administrative actions for audit and reporting purposes.
• Prepare periodic reports summarising facilities activity, outstanding maintenance issues, service provider performance, and recommendations for improvement.
• Champion workplace health, safety, and environmental compliance standards across all bank facilities.

Requirements & Qualifications

• Diploma in Facilities Management, Building and Construction, Electrical Engineering, Property Management, Business Administration, or a closely related discipline.
• Bachelor’s Degree in a relevant field is advantageous and will strengthen your candidacy.
• Minimum of 2 years of verified experience in facilities management, office administration, property maintenance, or building operations.
• Demonstrated experience coordinating contractors, managing service provider relationships, and overseeing maintenance projects.
• Prior experience working in a banking, corporate, or multi-branch environment is highly valued.
• Solid knowledge of facilities management systems, office administration best practices, and building maintenance protocols.
• Clear understanding of occupational health and safety regulations and workplace compliance requirements.
• Proficiency in planning, organisation, and coordination; ability to manage multiple priorities and deadlines simultaneously.
• Strong written and verbal communication skills; capable of liaising effectively with staff, contractors, and external stakeholders.
• Problem-solving mindset with attention to detail; ability to anticipate issues and implement preventative measures.
• Self-motivated work style requiring minimal supervision while maintaining high standards of integrity and accountability.
• Professional certifications in Facilities Management, Occupational Health and Safety, or Project Management are an added advantage.

What to Expect

• You will operate in a regulated financial services environment where operational continuity and professional standards are critical to business success.
• Responsibilities span both strategic planning—such as maintenance scheduling and contractor management—and hands-on execution, including minor repairs and facility inspections.
• The role offers exposure to multi-branch facility networks and the chance to develop systems and processes that support a growing microfinance institution across Nairobi and beyond.
• This Officer – Facilities and Administration at Rafiki Microfinance Bank position in Nairobi is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Qualified and interested candidates are invited to submit their applications, including a detailed CV to [email protected] quoting the position applied for, on or before 24th June 2026. Only shortlisted candidates will be contacted. We are an equal opportunity employer and encourage applications from all qualified candidates.