Customer Service & Digital Marketing Officer at Morsan HR Consulting

Customer Service & Digital Marketing Officer at Morsan HR Consulting – Morsan HR Consulting Kenya Job Details

About the Role

Morsan HR Consulting is looking for a Customer Service & Digital Marketing Officer to join their team in Nairobi on a full-time basis. This role bridges customer support and digital engagement, requiring someone who can handle inquiries across multiple channels while building the company’s online presence. You’ll report directly to management and work with a team focused on customer satisfaction and sales growth.

The position sits at the intersection of customer relations and digital strategy. You’ll be the voice of the organization on social media, the person answering customer questions, and a contributor to lead generation campaigns. This is a hands-on role suited to someone who enjoys variety and can manage both reactive customer service and proactive marketing work.

Key Responsibilities

• Address customer questions via phone, email, social media, WhatsApp, and in-person meetings, providing accurate product and service information
• Manage customer complaints with professionalism and work towards resolution within agreed timelines
• Track customer requests, follow up on outstanding issues, and maintain records in company databases to ensure satisfaction levels remain high
• Oversee the company’s social media accounts on Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and WhatsApp Business
• Develop, schedule, and publish content across digital channels, monitor engagement metrics, and respond to messages and comments promptly
• Plan and execute digital marketing campaigns and promotional activities designed to generate leads and support business objectives
• Analyze performance data from marketing efforts, prepare reports on results, and recommend improvements to strategy
• Work alongside sales and internal teams to support customer retention activities and ensure a coordinated experience across all touchpoints

Requirements & Qualifications

• Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a closely related discipline
• A minimum of two years’ professional experience in customer service, sales, digital marketing, or a comparable position
• Proven track record managing social media platforms and running digital marketing campaigns (an advantage but not essential)
• Solid grasp of customer engagement best practices and how digital marketing strategies drive business results
• Competence in Microsoft Office applications including Word, Excel, and PowerPoint
• Strong written and verbal communication skills with the ability to tailor messaging for different audiences
• Capability to create engaging content, write persuasive copy, and tell compelling brand stories
• Comfort with multitasking, prioritizing competing demands, and performing under pressure; basic graphic design knowledge is beneficial

What to Expect

• A competitive salary package and opportunities to develop professionally within a growing organization
• A collaborative work environment where your input on customer experience and digital strategy is valued
• Exposure to multiple aspects of the business, from frontline customer service to strategic marketing initiatives
• The Customer Service & Digital Marketing Officer position at Morsan HR Consulting in Nairobi is open to qualified candidates. Click Apply below to submit your application.