Front Desk Admin at Peoplelink Consultants Ltd

Front Desk Admin at Peoplelink Consultants Ltd – Peoplelink Consultants Ltd Kenya Job Details

About the Role

Peoplelink Consultants Ltd is recruiting a Front Desk Admin to join its Nairobi office on a full-time basis. This receptionist role is central to the company’s operations, serving as the first point of contact for all visitors, clients, and business partners. You will be responsible for managing the front desk operations, handling guest interactions, and ensuring that every visitor has a professional and welcoming experience from arrival to departure.

The Front Desk Admin at Peoplelink Consultants Ltd will work in a professional environment where accuracy, discretion, and customer service excellence are valued. This is a key position that directly impacts how clients and partners perceive the organization, making attention to detail and interpersonal skills essential to success in this role.

Key Responsibilities

• Greet visitors on arrival and manage check-in, check-out, and reservation procedures with accuracy and courtesy
• Address guest inquiries, handle special requests, and resolve complaints in a professional and timely manner
• Maintain detailed and confidential guest records, ensuring all data is accurate and securely stored
• Liaise across departments to coordinate services and guarantee smooth and pleasant guest experiences
• Process payments, manage cash transactions, and reconcile daily financial records with precision
• Maintain a professional demeanor, demonstrate genuine commitment to service quality, and uphold company standards at all times
• Work rotating shifts, including weekends and public holidays, as required by business operations

Requirements & Qualifications

• Certificate, Diploma, or Degree qualification in Business Administration, Hospitality, Tourism, or a related discipline
• Proven track record working in a receptionist or front-of-house role within the hospitality sector
• Strong written and verbal communication abilities with excellent interpersonal skills
• Proficiency in standard computer applications and hands-on experience with property management systems (PMS) or similar booking software
• Fluent English language skills; proficiency in additional languages is an asset
• Ability to multitask, prioritize, and remain composed when handling multiple guest requests simultaneously

What to Expect

• A professional workplace where guest satisfaction and operational efficiency are priorities
• Flexible scheduling that includes weekend and public holiday shifts as part of normal operations
• This Front Desk Admin at Peoplelink Consultants Ltd position in Nairobi is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested candidates should send their CVs to [email protected], with the job title as the subject line.