Front Desk Officer at Prime Personnel Services

Front Desk Officer at Prime Personnel Services – Prime Personnel Services Kenya Job Details

About the Role

Prime Personnel Services is recruiting a Front Desk Officer to serve as the primary contact point for guests and visitors. This is a full-time position based in Kenya, offering a hands-on role in the hospitality and reception sector. The successful candidate will be responsible for creating positive first impressions and ensuring guests receive attentive, professional service from arrival to departure.

The Front Desk Officer at Prime Personnel Services will work in a fast-paced reception environment where attention to detail, strong communication, and customer service excellence are essential. You will manage multiple tasks simultaneously, from handling reservations and check-ins to addressing guest concerns and coordinating with other departments. This role suits candidates seeking receptionist jobs in Kenya with a genuine interest in hospitality.

Key Responsibilities

• Greet guests upon arrival and manage the check-in and check-out process accurately
• Process room reservations, amendments, and cancellations through the hotel management system
• Address guest inquiries, special requests, and complaints with professionalism and efficiency
• Maintain confidential and accurate guest records in compliance with data protection standards
• Liaise with housekeeping, maintenance, and other departments to resolve issues and ensure seamless service delivery
• Receive and process guest payments, manage cash transactions, and reconcile daily accounts
• Demonstrate a positive demeanor and commitment to service excellence in all guest interactions

Requirements & Qualifications

• Formal qualification: Certificate, Diploma, or Degree in Hospitality, Tourism, or a closely related field
• Proven experience working in a front desk, reception, or similar guest-facing role within the hospitality industry
• Excellent communication and interpersonal skills, with the ability to engage guests courteously
• Proficiency with computer applications and hotel property management systems (PMS)
• Fluent in English; knowledge of additional languages is a valuable asset
• Strong organizational abilities and meticulous attention to detail in record-keeping
• Reliability and willingness to work flexible schedules, including weekends and public holidays

What to Expect

• A supportive team environment where guest satisfaction is prioritized and staff feedback is valued
• Flexibility in shift patterns, with the expectation that you will cover weekend and holiday periods as required
• This Front Desk Officer at Prime Personnel Services position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Send your application via email: [email protected]