Telesales Representative at Choice Microfinance Bank

Telesales Representative at Choice Microfinance Bank – Choice Microfinance Bank Kenya Job Details

About the Role

Choice Microfinance Bank is recruiting a Telesales Representative for a full-time, on-site position based in Kenya. In this role, you will contact prospective customers to present and sell the bank’s range of financial products and services. The Telesales Representative at Choice Microfinance Bank will work directly with clients to understand their needs, respond to questions, and help them make informed decisions about financial solutions.

Call Center jobs in Kenya require strong interpersonal skills and persistence. This position sits within the bank’s sales operations, where your performance directly supports revenue targets and customer acquisition. You will be part of a team focused on delivering consistent customer engagement and closing sales through effective telephone communication.

Key Responsibilities

• Contact prospective customers via telephone to introduce and promote Choice Microfinance Bank’s financial products
• Answer customer inquiries about account options, loan products, interest rates, and other banking services
• Provide detailed product information and support customers through the decision-making process
• Maintain accurate call logs and documentation of all customer interactions and outcomes
• Work to meet and exceed monthly and quarterly sales targets set by management
• Identify and resolve customer concerns or complaints during calls
• Coordinate with the broader sales team to share feedback, improve processes, and drive overall team performance
• Assist new team members with training on call procedures, product knowledge, and sales techniques

Requirements & Qualifications

• Demonstrated strength in communication and customer service—able to explain financial products clearly to diverse customers
• Proven ability in customer support and sales, with experience closing or advancing sales inquiries
• Capability to mentor or assist other team members in training and skill development
• Goal-oriented approach with the ability to analyze problems and implement solutions
• Prior experience in telesales, call center operations, or banking—highly valued but not mandatory
• Bachelor’s degree or diploma in Business, Marketing, Finance, or a related discipline preferred
• Proficiency with computer systems and call center software
• Ability to work in a structured environment and meet strict attendance requirements

What to Expect

• Work in a dedicated call center environment with scheduled shift patterns and performance monitoring
• Access to training on products, sales techniques, and customer service standards to support your success
• Clear pathways for progression as you build experience and consistently meet sales targets in Call Center jobs in Kenya
• This Telesales Representative at Choice Microfinance Bank position in Kenya is open to qualified candidates. Click Apply below to submit your application.