Customer Excellence and Logistics Specialist at Henkel

Customer Excellence and Logistics Specialist at Henkel – Henkel Kenya Job Details

What You´ll Do

• Order Management: annual order entry, ensure sales orders are entered on time for all entry channels, Henkel eshop and EDI monitoring mgmt of orders
• Invoicing and Claims Management: invoice entry and mgmt, commercial credit and debit note mgmt, claims and complaints mgmt Master Data,
• Report Mngmt & KPI: support to MDM team in generating reports for CSX operations, to achieve KPIs, use ticketing system for cases mgmt Close collaboration with internal/external partners/functions, judging and aligning priorities to meet customer expectations and needs
• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing via CSX org
• Contribute actively to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements
• Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness, use KPI’s, perf mgmt systems
• Utilize cust serv support systems and tools (SAP, SCBI & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
• Plan own activities according to demand to ensure business continuity, enhance efficiencies and improve customer satisfaction Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements

What makes you a good fit

• 2+ years’ experience in Customer Service and Logistics
• Excellent collaboration and customer management