Eat N Go Limited
Eat N Go Limited is hiring a Customer Service Representative to join their team in Kenya. This full-time role offers the chance to deliver world-class service while managing customer interactions, food and beverage quality, and store operations. Customer Service Jobs jobs in Kenya with this employer focus on creating memorable experiences and driving sales growth through excellent customer engagement.
📋 Job Overview
- Category: Customer Service Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Eat N Go Limited
- Application Deadline: Rolling basis
- Last Updated: April 6, 2026
Customer Service Representative at Eat N Go Limited – Eat N Go Limited Kenya Job Details
- As a Customer Service Representative at Eat N Go, you are the face of our brands and a key driver of the customer experience. This role is responsible for delivering world-class service by creating meaningful connections with customers, ensuring product excellence, and maintaining a clean, safe, and welcoming store environment.
Prime responsibilities and duties
- You will play a critical role in enhancing customer satisfaction, supporting sales growth, and upholding the brand’s operational and service standards. Through consistent engagement, attention to detail, and teamwork, you will help create memorable experiences that keep our customers coming back.
- Maintain customer satisfaction, and world class customer service.
- Provides quality beverages and food products consistently for all customers.
- Maintains clean store operations.
- Welcome and connect with every customer.
- Discover customer needs and appropriately suggest product with every customer to enhance service and meet sales goals.
- Offer customer demonstrations and product samples
- Follow health, safety and sanitation guidelines for all products.
- Follow store policy and procedures for operational flow at each station.
- Follow standards for merchandising, stocking, rotating and storing products.
- Performs cleaning tasks in accordance with the duty roster and cleaning standards and works as a store team member.
- Present one professionally and demonstrates clear communication by using brand skills with all customer and partner interactions.
- Follow cash handling procedures.
About the role
- KCSE certificate
- Certificate/Diploma in Hospitality or related field is an added advantage
- Previous experience in customer service or hospitality is a plus
- Good communication skills (English & Kiswahili)
- Friendly and customer-focused attitude
- Team player with a positive mindset
- Ability to work in a fast-paced environment
- Honest, reliable, and responsible
- Attention to detail
Method of Application
Apply now: hr@Eatngo-kenya.com
🎯 How to Apply
To apply for this job email your details to hr@Eatngo-kenya.com
❓ Frequently Asked Questions
To apply for Customer Service Representative at Eat N Go Limited Kenya, you must have a KCSE certificate as the minimum qualification. A Certificate or Diploma in Hospitality or a related field is an added advantage, and previous experience in customer service or hospitality roles is preferred. Customer Service Jobs jobs in Kenya with this employer also require strong communication skills in English and Kiswahili, a friendly customer-focused attitude, and the ability to work effectively in a fast-paced environment.
As a Customer Service Representative at Eat N Go Limited job in Kenya, you will maintain customer satisfaction through world-class service while ensuring consistent product quality and a clean store environment. Your duties include welcoming customers, identifying their needs, suggesting appropriate products, offering demonstrations and samples, handling cash properly, and following health, safety, and sanitation guidelines. Customer Service Jobs jobs in Kenya in this position also require you to maintain merchandising standards, perform assigned cleaning tasks, and work collaboratively as a team member to support sales goals.
To apply for Customer Service Representative at Eat N Go Limited Kenya, send your application to hr@Eatngo-kenya.com with your CV and relevant qualifications. The position is open on a rolling basis, so applications are accepted continuously until the role is filled. When you apply, highlight your customer service experience, communication abilities, and commitment to maintaining high service standards in fast-paced retail environments.
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