Waiters and Waitresses at Java House

Responsibilities

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Handling customer interactions at various levels of customer touch points
• Assist the guest navigate through the menu comfortably.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
• Collaborate with other team members to ensure a positive customer experience
• Present bills on time and accept payment.
• Ordering of items in Vuka for the store.
• Receiving of items from Food scape/ any other supplier.
• Keying in of orders in the POS.
• Receiving orders from the aggregator tabs.
• Packing and dispatching the orders to the guests.
• Table clearance.
• Ensure general cleaning of the restaurant is done and the highest hygiene standards are upheld.
• Communicating any R&M or IT issues to the Area Manager.
• Closing duties of the branch.

MUST-HAVE SKILLS

• Ability to work under pressure and long hours
• Must be a team player
• Must be customer-oriented
• Must be result oriented
• self-driven
• articulate and pro-active

About Java House

Java House is now one of the leading coffee brands in Africa and has grown to have outlets in 14 cities across 3 countries in East Africa (Kenya, Uganda and Rwanda). It has also birthed two sister brands Planet Yoghurt, a healthy, tasty and fun frozen yoghurt store and 360 Degrees Pizza, a casual dining restaurant.