German Speaking Call Center Agents at Brites Management

  • Full Time
  • Nairobi

Brites Management

Duties and Responsibilities

  • Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience
  • Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal life
  • Understand in deep the assigned role and provide his/her best effort to fulfil the duties with the highest level of professionalism and commitment
  • Manage the interactions with each client’s customer to deliver the best possible customer experience
  • Improve constantly his//her soft and product skills following diligently training and coaching programs
  • Managing each interaction channels (voice, chat, email, social media, etc.)  at his/her best to deliver the best customer experience to each customer
  • Adhere to the Company policies and process and participate actively to their improvement
  • Maintain a proper balance in each interaction, managing professionally any possible critical situation or emotion
  • Provide the required service (information, assistance, support, etc.) to each customer, satisfying the customer needs through a thoughtful exploitation of procedures, tools and personal competence
  • Follow supervisor and managers indications and provide feedbacks and proactive hints whenever possible

Key Requirements Skills, experience and qualification

  • German language Level Proficiency B2,B3, C1  and above.
  • 2years and above experience working in a call center.

Method of Application

  • If you meet the above qualifications, skills and experience send CV urgently to quoting the job title as the subject line on your email

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