Teller at Tower Sacco

Teller at Tower Sacco – Tower Sacco Kenya Job Details

About the Role

Tower Sacco is recruiting a Teller to join its branch in Nairobi. This is a full-time position within accounting and finance operations. The Teller serves as the primary point of contact for members, managing all cash-based transactions and ensuring compliance with SACCO policies. Founded in 1976, Tower Sacco has grown into one of Kenya’s leading savings and credit cooperatives, and this role is central to maintaining the trust and confidence of our membership.

Accounting jobs in Nairobi at Tower Sacco require professionals who can balance accuracy with efficiency under pressure. The Teller role demands strong numeracy, attention to detail, and the ability to handle sensitive financial information while delivering courteous service. You will work in a regulated environment where compliance and security are non-negotiable, making this position suitable for candidates with relevant finance or accounting experience.

Key Responsibilities

• Process deposits, withdrawals, and loan repayments accurately in accordance with established procedures and SACCO guidelines.
• Maintain strict adherence to cash handling protocols, including secure storage, locking procedures, and daily reconciliation practices.
• Identify and advise members on alternative transaction channels such as mobile banking, internet services, and ATM facilities where appropriate.
• Apply compliance, anti-money laundering, and sanctions screening procedures to all customer transactions and account openings, including enhanced due diligence assessments where required.
• Address member complaints promptly and seek practical solutions within SACCO policy; escalate complex issues to management when necessary.
• Deliver quality service to members and actively promote SACCO products and services during routine interactions.
• Identify and report suspicious transactions through proper channels to safeguard SACCO assets and comply with regulatory obligations.
• Complete additional duties as directed by the Branch Manager.

Requirements & Qualifications

• Bachelor’s degree in Cooperatives, Finance, Accounting, or a related field; or Diploma in Management, Accounting, Finance & Banking; or Professional certification (Certified Credit Professional or Certified Public Accountant).
• Minimum of three years’ relevant experience in a reputable financial institution.
• KCSE grade C (Plain) or above, with grade C (Plain) in both English and Mathematics.
• Age 28 years or above.
• Excellent written and verbal communication abilities.
• Demonstrated integrity and meticulous attention to detail in financial work.
• Ability to manage multiple tasks simultaneously while maintaining accuracy.
• Strong interpersonal skills and sound judgment in member interactions.

What to Expect

• A structured work environment in a member-focused financial institution with clear operational policies and compliance frameworks.
• Opportunities to develop your accounting and finance capabilities through exposure to diverse transaction types and member service scenarios.
• A role where precision, integrity, and regulatory compliance are valued and expected.
• This Teller at Tower Sacco position in Nairobi is open to qualified candidates. Click Apply below to submit your application.