
HF Group
Main Responsibilities
- Business Planning and Growth:
- Achieve regional targets by increasing customer acquisition and retention in all product lines: deposits, lending, cards, agent banking, and non-financial services.
- Focus on deposit mobilization.
- Develop, monitor, and fine-tune regional branch sales strategies, emphasizing segmentation and customer-focused, needs-based selling.
- Refine regional sales toolkits, client materials, and training materials to align with different target propositions.
- Implement performance management practices, including daily, weekly, and monthly reviews with the sales team to ensure they stay motivated and consistently meet targets.
- Cost Management and Revenue Generation:
- Promote the acquisition of low-cost deposits to reduce the cost of funds.
- People Management:
- Establish effective HR standards and strategies, including succession planning and talent retention.
- Ensure strict adherence to performance management standards.
- Motivate, coach, and energize branch staff for optimal results.
- Provide continuous training to address skill gaps and implement training roadmaps to keep the team engaged.
- Operational Risk Controls and Procedures:
- Implement processes to prevent mis-selling, misrepresentation, fraud, and maintain customer data confidentiality.
- Ensure compliance with KYC guidelines, local regulatory requirements, and best practices.
- Enforce anti-money laundering procedures and promptly report any suspicious activity.
- Tracking and Monitoring:
- Monitor and manage Turnaround Time (TAT) for the segment, collaborating with stakeholders to meet targets.
- People Management & Administration:
- Manage the sales team through coaching and training to achieve sales goals and enhance member relationships.
- Conduct regular performance reviews and take corrective actions as needed.
- Foster a supportive team culture that maximizes overall productivity.
- Arrange, conduct, or recommend relevant training for branch staff to enhance their effectiveness.
- Ensure staff adherence to ethical standards and discipline.
- Plan and execute staff leave schedules.
Key Competencies and Skills
Technical Competencies:
- Proficiency in computer and IT skills, including Microsoft Office applications.
- General knowledge of banking processes.
General Competencies:
- Strong written and verbal communication skills.
- Exceptional interpersonal skills for effective collaboration with individuals and groups at all organizational levels.
- Excellent customer service skills, with the ability to address inquiries or complaints promptly.
- Initiative-taking ability, excellent time management, organization, problem prevention, and problem-solving skills.
- Basic analytical skills and active listening ability.
- Attention to detail and strong scrutiny capabilities.
- Commitment to maintaining the confidentiality of sensitive information.
- Willingness to adapt to evolving business requirements and deadlines.
Minimum Qualifications, Knowledge, and Experience
Education:
- Bachelor’s degree in a business-related field.
Experience:
- Minimum of 3 years of experience in sales management within the banking industry.
- Demonstrated knowledge of banking operations.
- Strong problem-solving and analytical skills.
- Demonstrated integrity and ethical standards.
- Keen attention to detail.
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To apply for this job please visit www.hfgroup.co.ke.