Team Leader – Direct Sales at HF Group

Team Leader – Direct Sales at HF Group – HF Group Kenya Job Details

Main Responsibilities

1. Business Planning and Growth:
   • Achieve regional targets by increasing customer acquisition and retention in all product lines: deposits, lending, cards, agent banking, and non-financial services.
   • Focus on deposit mobilization.
   • Develop, monitor, and fine-tune regional branch sales strategies, emphasizing segmentation and customer-focused, needs-based selling.
   • Refine regional sales toolkits, client materials, and training materials to align with different target propositions.
   • Implement performance management practices, including daily, weekly, and monthly reviews with the sales team to ensure they stay motivated and consistently meet targets.
2. Cost Management and Revenue Generation:
   • Promote the acquisition of low-cost deposits to reduce the cost of funds.
3. People Management:
   • Establish effective HR standards and strategies, including succession planning and talent retention.
   • Ensure strict adherence to performance management standards.
   • Motivate, coach, and energize branch staff for optimal results.
   • Provide continuous training to address skill gaps and implement training roadmaps to keep the team engaged.
4. Operational Risk Controls and Procedures:
   • Implement processes to prevent mis-selling, misrepresentation, fraud, and maintain customer data confidentiality.
   • Ensure compliance with KYC guidelines, local regulatory requirements, and best practices.
   • Enforce anti-money laundering procedures and promptly report any suspicious activity.
5. Tracking and Monitoring:
   • Monitor and manage Turnaround Time (TAT) for the segment, collaborating with stakeholders to meet targets.
6. People Management & Administration:
   • Manage the sales team through coaching and training to achieve sales goals and enhance member relationships.
   • Conduct regular performance reviews and take corrective actions as needed.
   • Foster a supportive team culture that maximizes overall productivity.
   • Arrange, conduct, or recommend relevant training for branch staff to enhance their effectiveness.
   • Ensure staff adherence to ethical standards and discipline.
   • Plan and execute staff leave schedules.

Key Competencies and Skills

Technical Competencies:

• Proficiency in computer and IT skills, including Microsoft Office applications.
• General knowledge of banking processes.

General Competencies:

• Strong written and verbal communication skills.
• Exceptional interpersonal skills for effective collaboration with individuals and groups at all organizational levels.
• Excellent customer service skills, with the ability to address inquiries or complaints promptly.
• Initiative-taking ability, excellent time management, organization, problem prevention, and problem-solving skills.
• Basic analytical skills and active listening ability.
• Attention to detail and strong scrutiny capabilities.
• Commitment to maintaining the confidentiality of sensitive information.
• Willingness to adapt to evolving business requirements and deadlines.

Minimum Qualifications, Knowledge, and Experience

Education:

• Bachelor’s degree in a business-related field.

Experience:

• Minimum of 3 years of experience in sales management within the banking industry.
• Demonstrated knowledge of banking operations.
• Strong problem-solving and analytical skills.
• Demonstrated integrity and ethical standards.
• Keen attention to detail.