Senior Reception Assistant II at Mandera County Government

  • Full Time
  • Mandera

Mandera County Government

REF MCPSB/MUN/2023/10/11
Terms of service –permanent and pensionable
Duties and Responsibilities

  •  Attending to visitors/ client: handling telephone calls and appointments;
  •  Collecting and analyzing customer feedback
  • Tracking customer service KPIs (key performance indicators) and metrics
  •  Maintaining office diary and travel itineraries;
  •  Processing orders and transactions
  •  Ensuring office security records, equipment and document including classified
  • materials; ensuring security, integrity and confidentiality of data;
  •  Coordination of all reception activities in the department
  •  Preparing responses to routine correspondences about the organization operations.
  •  Liaise with desk officer to ensure accurate and security of the information shared
  •  Perform any other function that may be assigned from time to time.

Requirement for appointment

  •  Diploma in Public Relation/Hospitality/Business Management or related qualification from recognized institution
  •  Certificate in computer application from a recognized institutions ;
  •  Kenya Certificate of secondary Education mean grade of D+ (plus) with C- in English
  •  Have experience in front office management for one (1) year in a reputable institution
  •  A course in customer care and effective receptionist from a recognized institution not less than one month will be an added advantage
  •  Satisfies requirement of chapter six of the constitution of Kenya 2010 on leadership and integrity.

Method of Application

Interested applicants should fill in Mandera County employment application form and attach copies of Certificates, Testimonials and Identity card. The Form can be downloaded from Mandera County Website .

Incomplete application form will not be accepted and giving false information in the application form will lead to automatic disqualification. The Board will not accept any other form of application except Mandera County Government employments application form.

Applications should reach the County Public Service Board office on or before 8th November, 2023 at 4.00pm.

Application should be submitted in a sealed envelope clearly marked on the left side the position applied for and vacancy number and; Addressed to:

The Secretary,
Mandera County Public Service Board,
P.O. Box 356-70300, Mandera


  • Applicants should provide all the details requested for in the advertisement. It is an offence to include incorrect information in the application. Details of academic and professional certificates not obtained by closure of the advert should not be included.
  • Only shortlisted candidates will be contacted.
  • Canvassing in any form will lead to automatic disqualification.
  • Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates and transcripts during interviews.
  • It is a criminal offence to present fake certificates/documents.
  • Mandera County Public Service Board is an equal opportunity employer and corruption free entity