Senior Customer Care Assistant at Special Economic Zones Authority (SEZA)

  • Full Time
  • Nairobi

Special Economic Zones Authority

REF: SEZA/HR/2023/12/8
Job Description

Duties and Responsibilities

  • Maintaining calls register;
  • Answering and directing telephone calls;
  • Updating institutional telephone directory; attending to physically challenged visitors and staff;
  • Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor;
  • Directing and guiding visitors; liaising with telephone service providers; providing good customer care service;
  • Supervising and guiding junior staff;
  • Collecting customer information, analyzing customer needs and giving recommendations to the management.

Requirements for Appointment
For appointment to this grade a candidate must have: –

  • At least four (4) years relevant Experience;
  • A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution;
  • Minimum KCSE C- (minus) or its equivalent
  • Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
  • Telephone Occupational Test II from a recognized institution;
  • Certificate in Customer Care from a recognized institution;
  • Demonstrated merit and shown ability as reflected in work performance and results;
  • Proficiency in computer applications; and
  • Fulfill the requirements of Chapter 6 of the Constitution.

Suitably qualified candidates should apply online in confidence using this GOOGLE FORMS and clearly indicate the Job Reference and the job applied for.

Additional Requirements 

Successful candidates will be expected to fulfill the requirements of Chapter Six of the Constitution by providing valid originals of the following documents;

  • Police Clearance Certificate from the Directorate of Criminal Investigations;
  • Clearance/Compliance Certificate from Higher Education Loans Board (HELB);
  • Tax Compliance Certificate from Kenya Revenue Authority;
  • Clearance from Ethics and Anti-Corruption Commission (EACC); and
  • Clearance from Credit Reference Bureau (CRB).

All applications should be submitted not later than 4th January 2024 at midnight East African Time.

Please apply on the official website using the link(s) below

To apply for this job please visit