HCS Affiliates Group
HCS Affiliates Group is hiring a Call Centre Quality and Performance Manager to oversee quality assurance and operational excellence in their contact centre. This full-time position offers the chance to lead performance monitoring, continuous improvement initiatives, and team development. If you have call center management experience and strong analytical skills, explore this Call Center Jobs opportunity in Kenya.
📋 Job Overview
- Category: Call Center Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: HCS Affiliates Group
- Application Deadline: Rolling basis
- Last Updated: April 16, 2026
Call Centre Quality and Performance Manager at HCS Affiliates Group – HCS Affiliates Group Kenya Job Details
The Role
RTO Quality and Performance Manager (Experience in call center most preferred)
What You’ll Do
- Performance Monitoring and Evaluation
- Quality assurance
- Continuous improvement
- Training and Development
- Compliance and Standards
What We’re Looking For
- Have worked in a similar role before.
- Strong analytical skills with a keen eye for detail and accuracy.
- Data-driven mindset
- Excellent communication and problem-solving skills.
- Ability to work proactively and independently in a fast-paced environment.
- Proficiency in quality assurance software and tools
- Ability to lead and motivate a team
- Problem solving and decision making abilities
- Experience in call Centre most preferred.
- Bachelors Degree
- Alignment with Glovo values:
- Humble: Open to learning and self-improvement.
- Good Vibes: A positive, can-do attitude.
- High Bar: Commitment to excellence.
- Care: Empathy for others and a drive to make a difference.
What’s in It for You?
- Gain hands-on experience in a dynamic tech-driven company.
- Work closely with a high-performing, collaborative team.
- Opportunity to make a real impact on operational excellence.
- Career development and networking opportunities.
Method of Application
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with RTO -Quality and performance manager on the Subject line. Candidates MUST indicate their Current and Expected salaries.
🎯 How to Apply
To apply for this job email your details to jobs1@hcsaffiliatesgroup.com
❓ Frequently Asked Questions
To apply for the Call Centre Quality and Performance Manager at HCS Affiliates Group job in Kenya, you need a Bachelor's Degree and prior experience in a similar quality assurance or performance management role, preferably within a call center environment. The role requires strong analytical skills, proficiency in quality assurance software and tools, and the ability to lead and motivate teams in a fast-paced setting.
Candidates interested in this Call Center Jobs position in Kenya should send their detailed CV, current and expected salary information, and a daytime telephone number to jobs1@hcsaffiliatesgroup.com. Make sure to write "RTO - Quality and performance manager" in the subject line of your email when you apply for the Call Centre Quality and Performance Manager at HCS Affiliates Group role.
The Call Centre Quality and Performance Manager at HCS Affiliates Group job in Kenya involves performance monitoring and evaluation, quality assurance oversight, driving continuous improvement initiatives, training and development of staff, and ensuring compliance with established standards. This Call Center Jobs role requires you to work independently and proactively while maintaining data-driven decision-making and problem-solving approaches to enhance operational excellence.
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