Kiosk Digital Services
Job Title: Sales Team Supervisor
We are seeking a skilled individual to join our Sales team as a supervisor responsible for managing a team of field-based Market Developers. Your primary duties will involve monitoring your team’s performance, providing daily reports to the Territory Manager, and assisting in team training and recruitment when necessary.
- Revenue Generation:
- Take ownership of the market’s commercial revenue targets.
- Collaborate with the Area Manager to drive commercial activities aimed at meeting these targets.
- Develop and implement Retail Trade Marketing (RTM) strategies to enhance market penetration.
- Ensure that both the market and individual Market Developers achieve their revenue targets.
- Market Intelligence and Analysis:
- Conduct regular market surveys and analysis to identify business opportunities.
- Monitor competitor activities and understand customer dynamics.
- Escalate customer feedback to management for necessary adjustments.
- Sales Effectiveness:
- Coordinate with the Territory Manager to develop and execute key sales strategies.
- Focus on driving 100% utilization of the duka App, optimizing product assortment, and reducing order cancellations.
- Collaborate with the Fulfillment team to ensure timely and complete delivery of customer orders.
- Customer Onboarding:
- Lead initiatives to onboard new Dukas to the Kyosk platform.
- Oversee the retention of existing customers and promote our value proposition.
- Establish relationships with new customers through recruitment and onboarding efforts.
- Customer Focus:
- Guide the team in understanding customer needs and preferences.
- Manage the entire Value Chain with professionalism to achieve results.
- Coach the team in anticipating and addressing client needs promptly.
- People Management & Team Training:
- Lead and oversee team performance to achieve targets.
- Onboard and train new Market Developers on Sales Force Automation (SFA), Duka, and Agent Apps.
- Keep the team well-informed about existing and new products and services.
- Prepare daily, weekly, and monthly reports on target achievements, commercial activities, competitor insights, and market trends.
- Share these reports with the Territory Manager and Regional Commercial Manager to support informed decision-making.
- Bachelor’s degree in a business-related field.
- A professional qualification is advantageous.
- Minimum of 3 years of field sales experience within the retail sector, with at least 1 year of team management experience.
- Preferably, experience in handling alcoholic beverage sales.
- Familiarity with Sales Force Automation (SFA) is a plus.
- Strong interpersonal, organizational, and communication skills.
- Proficiency in word processing, spreadsheet, and database applications.
- Solid knowledge of retail industry standards.
- Confident and charismatic approach to working with people.
- Commercial Acumen
- Sales Leadership
- Problem-Solving Skills
- Strong Communication Skills
- Customer Focus
- Tech Savviness
To apply for this job please visit kyosk.hire.trakstar.com.