Sales Supervisor – Alcoholic Beverages at Kiosk Digital Services

  • Full Time
  • Nairobi

Kiosk Digital Services

Job Title: Sales Team Supervisor

Position Overview:

We are seeking a skilled individual to join our Sales team as a supervisor responsible for managing a team of field-based Market Developers. Your primary duties will involve monitoring your team’s performance, providing daily reports to the Territory Manager, and assisting in team training and recruitment when necessary.

Responsibilities:

  1. Revenue Generation:
    • Take ownership of the market’s commercial revenue targets.
    • Collaborate with the Area Manager to drive commercial activities aimed at meeting these targets.
    • Develop and implement Retail Trade Marketing (RTM) strategies to enhance market penetration.
    • Ensure that both the market and individual Market Developers achieve their revenue targets.
  2. Market Intelligence and Analysis:
    • Conduct regular market surveys and analysis to identify business opportunities.
    • Monitor competitor activities and understand customer dynamics.
    • Escalate customer feedback to management for necessary adjustments.
  3. Sales Effectiveness:
    • Coordinate with the Territory Manager to develop and execute key sales strategies.
    • Focus on driving 100% utilization of the duka App, optimizing product assortment, and reducing order cancellations.
    • Collaborate with the Fulfillment team to ensure timely and complete delivery of customer orders.
  4. Customer Onboarding:
    • Lead initiatives to onboard new Dukas to the Kyosk platform.
    • Oversee the retention of existing customers and promote our value proposition.
    • Establish relationships with new customers through recruitment and onboarding efforts.
  5. Customer Focus:
    • Guide the team in understanding customer needs and preferences.
    • Manage the entire Value Chain with professionalism to achieve results.
    • Coach the team in anticipating and addressing client needs promptly.
  6. People Management & Team Training:
    • Lead and oversee team performance to achieve targets.
    • Onboard and train new Market Developers on Sales Force Automation (SFA), Duka, and Agent Apps.
    • Keep the team well-informed about existing and new products and services.
  7. Reporting:
    • Prepare daily, weekly, and monthly reports on target achievements, commercial activities, competitor insights, and market trends.
    • Share these reports with the Territory Manager and Regional Commercial Manager to support informed decision-making.

Minimum Requirements:

  • Bachelor’s degree in a business-related field.
  • A professional qualification is advantageous.
  • Minimum of 3 years of field sales experience within the retail sector, with at least 1 year of team management experience.
  • Preferably, experience in handling alcoholic beverage sales.
  • Familiarity with Sales Force Automation (SFA) is a plus.
  • Strong interpersonal, organizational, and communication skills.
  • Proficiency in word processing, spreadsheet, and database applications.
  • Solid knowledge of retail industry standards.
  • Confident and charismatic approach to working with people.

Key Competencies:

  • Commercial Acumen
  • Sales Leadership
  • Problem-Solving Skills
  • Strong Communication Skills
  • Customer Focus
  • Tech Savviness

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To apply for this job please visit kyosk.hire.trakstar.com.