The primary aim of this role is to ensure the accurate processing of all fraud-related inquiries and the thorough documentation of all fraud leads within the specified service level agreement.
- Respond promptly to all fraud inquiries and leads as per the designated timelines.
- Monitor and manage the fraud escalation queue on Freshdesk to ensure compliance with SLA.
- Conduct thorough due diligence and process all fraud tickets received through Freshdesk with precision.
- Document and track all fraud tickets in the fraud SharePoint list, maintaining a high standard of data quality, control, and comprehensiveness for all recorded data.
- Perform recorded investigations over the phone, involving questioning both suspects and claimants to assess the legitimacy of fraud allegations.
- Submit daily reports on the resolution of daily tickets and audit activities.
Experience, Skills, Competencies, Licenses, and Education Requirements
- Certification in a fraud-related field, such as Certified Fraud Examiner (CFE).
- A minimum of two years of professional work experience.
- Proficiency in identifying fraud indicators through data analysis and mining.
- Strong interpersonal skills to effectively communicate and manage business expectations with key stakeholders.
- A positive, growth-oriented mindset with a capacity for self-improvement.
- Proficiency in Excel, PowerPoint, Word, and a grasp of statistics and quantitative methods.
To apply for this job please visit jobs.ashbyhq.com.