Fraud Intern at M-KOPA Solar

  • Internship
  • Nairobi

M-KOPA Solar

Job Objective

The primary aim of this role is to ensure the accurate processing of all fraud-related inquiries and the thorough documentation of all fraud leads within the specified service level agreement.

Key Responsibilities

  1. Respond promptly to all fraud inquiries and leads as per the designated timelines.
  2. Monitor and manage the fraud escalation queue on Freshdesk to ensure compliance with SLA.
  3. Conduct thorough due diligence and process all fraud tickets received through Freshdesk with precision.
  4. Document and track all fraud tickets in the fraud SharePoint list, maintaining a high standard of data quality, control, and comprehensiveness for all recorded data.
  5. Perform recorded investigations over the phone, involving questioning both suspects and claimants to assess the legitimacy of fraud allegations.
  6. Submit daily reports on the resolution of daily tickets and audit activities.

Experience, Skills, Competencies, Licenses, and Education Requirements

  • Certification in a fraud-related field, such as Certified Fraud Examiner (CFE).
  • A minimum of two years of professional work experience.
  • Proficiency in identifying fraud indicators through data analysis and mining.
  • Strong interpersonal skills to effectively communicate and manage business expectations with key stakeholders.
  • A positive, growth-oriented mindset with a capacity for self-improvement.
  • Proficiency in Excel, PowerPoint, Word, and a grasp of statistics and quantitative methods.

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