Remote Customer Service and Inventory Management Representative at CDL Human Resource

Key Responsibilities

• Process customer orders, returns, and exchanges with precision, ensuring all transactions are recorded in Shopify.
• Manage inventory records, perform data entry for incoming products, and maintain accurate tracking of stock levels.
• Track and manage inventory purchasing activity, ensuring invoices are paid in a timely manner and payments are recorded in our MRP system.
• Coordinate with the supply chain team to update inventory status and resolve discrepancies.
• Generate regular reports on inventory status and provide insights on stock movement and customer demand.
• Resolve inventory or service problems by identifying issues, determining causes, selecting solutions, and ensuring resolution.
• Make independent decisions within assigned responsibilities and authority.
• Handle customer issues, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Stay updated on new products, services, and policy changes.
• Collaborate with the technical team and other departments to address customer concerns and feedback.
• Create and maintain a database of all written customer interactions with the goal of building an Adaptive AI chatbot that can continuously learn from answered questions.
• Respond to customer inquiries via email, phone, live chat, and HelpDesk, providing timely and accurate information.

Requirements

• Bachelor’s degree or diploma in a relevant field.
• At least 3 years in customer care, inventory management, and data entry.
• At least 16 years of experience in writing, speaking, and reading English.
• Familiarity with Shopify, Helpdesk, Microsoft Teams, Google Chat, Outlook, and Fulfilled by Amazon.
• IT Proficiency: Strong technology skills, including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Calendar, Gmail).
• Trained in AI fundamentals.
• Fluent in at least three languages (English is required).
• Access to a computer, phone, and unlimited high-speed internet (at least 100 Mbps).
• Strong organizational skills, attention to detail, ability to multitask, prioritize, and manage time effectively.
• Creativity, emotional intelligence, and ability to work independently or as part of a team.
• A confident communicator who can engage U.S.-based companies and clients clearly and present information concisely.
• Thrives on achieving targets and exceeding expectations.
• Demonstrated ability to build and maintain relationships, deliver exceptional service, and engage clients.