Receptionist at Siaya County Club

REPORTS TO: FRONT OFFICE SUPERVISOR

 DUTIES & RESPONSIBILITIES:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars, diaries and schedule meetings
• Prepare quotations and profoma invoices to clients and share for approvals.
• Sell the hotel products to the clients.
• Manages all the keys that are dropped at the key box by signing in and out to user departments.
• Listen and record guests complains and ensure they are solved by the relevant officers.
• Ensure the security of the hotel by ascertaining that all the doors including for the halls are closed as well as ensuring that no company asset if left lying outside unknowingly.
• Work hand in hand with your colleagues and other departmental staff so as to ensure the Hotel achieves the optimum.
• Devote your whole time and attention to the business of the Hotel and not to engage directly or indirectly in any other business of any kind that conflicts with your duties as an employee of the Hotel.
• Act in accordance with the instructions of, and comply with all lawful commands and directions of the Hotel.
• Promote and safeguard at all times the interests of the hotel and its business and not do anything which is or may be detrimental to those interests.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Diploma in business related field
• Past experience as a receptionist
• Excellent communication skills
• Possessing an eye for detail
• Having the ability to manage and complete multiple tasks at once
• Having proficient computer software skills (especially for organizational calendar applications and customer relationship management tools)
• Being able to maintain a high level of customer service at all times
• Being able to work well under pressure and meet deadlines
• Having the ability to work independently and autonomously
• Being reliable, honest, friendly, and patient
• Being proactive when communicating with clients and customers