M-KOPA Solar Jobs-Stock Controller

  • Full Time
  • Nairobi

M-KOPA Solar

JOB PURPOSE

  • The main purpose of an M-KOPA stock controller is to serve customers and the sales team by distributing stock and helping customers with troubleshooting and servicing.
  • You will report to the Retail Team Leader.

Main Job Responsibilities

  • Inventory management: You will receive, issue stock, and take stock
  • Reverse logistics: You will complete phone swap and phone returns
  • Sales support: You will acquire and upgrade sales
  • Customer service: You will log, troubleshoot, follow up, and resolve customer issues and general inquiries
  • After-sales service: You will proactively follow up phone servicing, contact customers, and ensure the customer collects the phone
  • Branding: You will ensure that all posters and marketing materials at the depot are in good condition and visible
  • Any other tasks assigned

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

  • A diploma in business or a related field or a degree in any field is an added advantage
  • At least 1 year’s experience in customer care or inventory management, preferably in a phone-selling company
  • Tech-savvy with a smartphone bias
  • Front-office management is an added advantage
  • Computer literate

To apply for this job please visit jobs.ashbyhq.com.