Laundry Operator at Nairobi Safari Club

Role Purpose: To ensure the effective and efficient cleaning, drying, ironing, and presentation of hotel linens, guest garments and staff uniforms in accordance with hygiene standards and quality expectations, contributing to the overall guest experience and operational excellence.

ROLES AND RESPONSIBILITIES (include but are not limited to):

• Responsible for collecting and delivering guest laundry and dry cleaning from external service providers.
• Ensures timely, accurate, and professional delivery of all guest items, maintaining a courteous and respectful demeanour at all times.
• Collect laundry and dry-cleaning bags from guest rooms, ensuring that the guest’s name, room number, and item count are clearly listed.
• Count and verify all items against the laundry price list/laundry sheet signed by the guest, and record any discrepancies or damages on the same sheet.
• Inspect all items for damages or stains and take appropriate action to address any issues identified.
• Immediately report to a supervisor if any valuable items (e.g., cash, jewellery, credit cards) are found in guests’ clothing pockets.
• Responsible for processing guest clothing using the correct equipment and machines, applying appropriate chemicals and temperature settings as per fabric care standards.
• Sort employee uniforms and linen for appropriate action likewashing, dry cleaning, pressing, or sending items for repair to the hotel’s tailor.
• Operate and maintain laundry equipment, including washers, dryers, and dry. cleaning machines, ensuring they are used safely and efficiently.
• Promptly report any technical issues or equipment deficiencies to the Laundry Manager or Maintenance Team for timely handling.
• Assist in inventory management and participate in departmental training sessions as scheduled by the Laundry Manager.
• Perform any other duties as assigned by the Laundry Manager.

JOB SPECIFICATIONS

• Diploma/Certificate in Housekeeping & Laundry Techniques or an equivalent qualification.
• Minimum of two years’ experience in a busy laundry, preferably in a 4-star hotel.
• Strong self-management skills, including the ability to work quickly and efficiently, prioritize tasks, work under pressure, and remain calm in difficult situations.
• Strong interpersonal and problem-solving abilities.
• Excellent communication and teamwork skills.
• Proficient in computer use, with a good knowledge of operating systems in place.