• Full Time
  • Nairobi

iHUB

Objectives of this role

  • Optimise the IT systems and infrastructure to increase efficiency, reduce costs and improve performance.
  • Identify potential security risks and develop strategies in collaboration with the Digital Security team to mitigate them.
  • Provide continuous support and guidance to ensure the company’s digital systems are properly maintained
  • Collaborate with other teams to ensure the company’s technological goals align with its business objectives.

Tasks

  • Keep IT systems running smoothly and ensure users get the maximum benefit from them
  • Install and configure computer hardware, operating systems and applications.
  • Monitor and maintain network systems, troubleshoot and diagnose network problems, interface with the ISP to ensure network uptime.
  • Provide support with technical issues in a face-to-face capacity, over the phone or via remote desktop software, helping staff members
  • Design IT systems and networks ensuring the right architecture and functionality, test, evaluate and support new technology implementation, and train users in new and existing IT systems
  • Revise existing systems and suggest improvements, efficiently manage complex IT projects and ensure delivery within agreed timelines.
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to reported issues and ensure an accurate documentation of issues is logged.
  • Prioritise and manage multiple reported IT issues, ensure that the requisite assistance is provided within a stipulated time-frame
  • Rapidly establish a good working relationship with other teams and practices.
  • Record and maintain documentation related to IT systems and procedures to create standard operating procedures (SOPs) for the company.
  • Develop and foster relationships with vendors and other technology partners. Work hand-in-hand with the IT Team and share ideas accordingly.
  • Stay updated with industry trends and technologies to ensure the company receive the best IT advice and support

Qualifications

  • Bachelor’s degree in computer science, information technology or a related field.
  • Candidates must have between 3–5 years cognate experience working as an IT personnel, preferably in a technology-based organisation.
  • Strong knowledge of IT systems, including networks, servers, IT hardware/software applications.
  • Must have hands-on experience managing a wide-range of network devices (routers and switches), such as Cisco, Mikrotik and TpLink.
  • Proficiency in managing CCTV, biometrics (time & attendance), and access control systems.
  • Good understanding of managing applications on Google workspace.
  • Familiarity with the cybersecurity, regulatory compliance and data protection domains.
  • Excellent communication, presentation and interpersonal skills with a problem-solving attitude.
  • Relevant professional certifications (e.g. CompTIA A+, Microsoft Certified Solutions Expert, ITIL Foundation) will be an added advantage.
  • Experience with cloud computing and virtualisation technologies.
  • Ability to lead a team, work independently or collaborate between multiple units.

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