ICT Support Officer APHRC

APHRC seeks to recruit an ICT Support Officer to join a team of other IT professionals at the Center.

Duties/ Responsibilities

• Monitoring of the helpdesk system and general user support within the office.
• Set up, configure and deploy hardware and software.
• Set up antivirus and provide day-to-day support.
• Prepare and implement a preventive maintenance schedule for all IT hardware & software.
• Be familiar with ICT policies and ensure their implementation through staff awareness and training sessions.
• Manage the disaster recovery process and ensure regular daily backup is taken.
• Monitor and maintain proper inventory of all ICT hardware and software.

Qualifications, Skills and Experience

• Bachelor’s degree in Information Technology, Computer Science or equivalent.
• At least one (1) year of relevant experience.
• Have excellent customer service skills.
• Have knowledge of a variety of hardware, software, and operating systems (e.g. Windows 11, Microsoft 365, and basic Linux operations).
• Have good knowledge of various hardware, software, and network troubleshooting skills.