Front Desk Agent-Karen Country Golf Club

Duties and Responsibilities:

1. Warmly greet and welcome members and guests in a professional and friendly manner.
2. Provide accurate and basic information to members and guests, including account details and upcoming Club events.
3. Efficiently handle member booking requests, ensuring accuracy and timely responses.
4. Guide members and guests to the appropriate person or office as needed.
5. Maintain a tidy and presentable reception area at all times.
6. Respond to emails in assigned mailboxes promptly and professionally.
7. Answer incoming phone calls promptly, in a friendly and professional manner, and transfer calls to the appropriate individuals or departments when necessary.
8. Acknowledge and log all complaints from members or guests, and follow up with the relevant individuals or departments.
9. Receive, sort, and distribute all incoming mail and deliveries.
10. Assist members with bill payments.

Required Qualifications and Experience:

1. At least a Diploma in Front Office Operations or Guest Relations.
2. Minimum of 2 years of guest service experience in a reputable organization.
3. Certification in Customer Service or Relationship Management.
4. Experience working in a busy, professional business center.
5. Proficiency in computer applications.
6. Well-versed and experienced in using Fidelio OPERA Reservation System (ORS) or Jonas software and front office operations.
7. Basic reporting skills will be an added advantage.

Personal Attributes & Functional Skills:

1. Strong command of both written and oral English and Kiswahili.
2. Exhibits excellent interpersonal and organizational skills.
3. Presents a well-groomed and presentable appearance.
   

   Method of Application

   Interested External applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00p.m on 7th August 2023 with the email subject being Front Desk Agent.

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