Kenya Airways

Brief Description

Consistently deliver quality service in a safe and secure cabin environment that guarantees guest comfort and satisfaction.

Detailed Description

Deliver in-flight customer service to set standards for customer satisfaction and loyalty.
Maintain proper utilization of company property to avoid wastage and misuse.
Implement health, safety and security standards to ensure compliance within regulatory requirements and company standards on every flight.
Sell duty-free items to maximize profits.
Resolve all Opportunities to improve on board and close feedback with the assistant Flight Purser.
Deliver onboard quality customer service according to company-set standards to ensure customer satisfaction and loyalty and make recommendations where necessary.

Job Requirements

Must be a Kenyan citizen.
O or A level academic achievement or equivalent.
Two (2) years’ experience in the aviation, hospitality, and tourism industry. customer service environment is desirable with a natural flair for hospitality.
Excellent communication and interpersonal skills.
IT proficient.
Ability to swim.

Additional Details

English language proficiency.
Foreign language proficiency and fluency is an added advantage.
Customer & communication training.
Proficiency in Microsoft office suite.
Experience in customer service environment desirable.
Good knowledge of regulatory requirements, industry and company policies, procedures, and standards.

To apply for this job please visit i-pride.kenya-airways.com.