Desk Customer Care Executive Job at Meditest Diagnostic Services

  • Full Time
  • Nairobi

Meditest Diagnostic Services

Role and Responsibilities

The primary role of a Desk Customer Care Executive with expertise in hospital billing and insurance claims is to ensure the smooth flow of financial transactions and interactions within a healthcare setting. Here’s a closer look at what this role entails:

1. Hospital Billing Management

As a Desk Customer Care Executive, you will be responsible for overseeing and managing the hospital billing process. This includes generating bills for services rendered, accurately recording patient information, and ensuring that billing complies with regulatory requirements.

2. Hospital Information System (H.I.S)

The job advert explicitly mentions familiarity with the Hospital Information System (H.I.S), which is a critical component of modern healthcare operations. Your role would involve using this system to maintain patient records, track their medical history, and facilitate efficient communication between different departments.

3. Insurance Claim Processing

Processing insurance claims is a crucial aspect of this role. You will need to be adept at working with various insurance providers, understanding the intricacies of different policies, and ensuring that claims are processed accurately and in a timely manner.

4. Customer Interaction

Being a customer care executive, you will also have to interact with patients, addressing their billing inquiries, guiding them through the insurance process, and providing a high standard of customer service.

Qualifications and Requirements

To be considered for this position, you must meet certain qualifications and requirements:

  • A solid background in hospital billing and insurance claim processing.
  • Proficiency in using the Hospital Information System (H.I.S).
  • Excellent communication skills, as you will be dealing with patients and insurance providers.
  • A proactive and detail-oriented approach to ensure the accuracy of billing and claims processing.
  • A commitment to maintaining the confidentiality of patient information and adhering to all relevant healthcare regulations.

How to apply:

If you meet the qualifications and are ready to contribute to the healthcare industry, don’t hesitate to apply for this role. Send your CV to

To apply for this job email your details to