Debt Collector at Collection Africa Limited

Debt Collector at Collection Africa Limited – Collection Africa Limited Kenya Job Details

About the Role

Collection Africa Limited is recruiting a Debt Collector to join its team in Kenya. This is a full-time position based in the call center sector, where you will be responsible for contacting clients and negotiating payment arrangements on outstanding debts. The role requires someone with strong interpersonal skills and the ability to work in a fast-moving collections environment.

As a Debt Collector at Collection Africa Limited, you will work within a structured call center operation, using collection systems and MS Office tools to track and manage accounts. The position offers earning potential through commission-based compensation, with collectors able to earn up to 25% of revenue they recover. Call center jobs in Kenya in the collections field demand reliability, professionalism, and persistence.

Key Responsibilities

• Contact clients by phone to discuss outstanding balances and payment obligations.
• Negotiate payment terms and arrange settlement schedules with debtors.
• Document all interactions and agreements within the collection system.
• Follow up on missed payments and escalate accounts according to company procedures.
• Maintain accurate records using MS Word and Excel for case management and reporting.
• Achieve collection targets through persuasive communication and relationship management.

Requirements & Qualifications

• Diploma-level qualification in a business-related discipline or equivalent.
• Minimum 1 year of work experience in any sector.
• Previous experience in customer service, sales, credit control, or call center environments preferred.
• Demonstrated negotiation and persuasion abilities.
• Proficiency in MS Office applications, particularly Excel and Word.
• Competency in using collection system software and databases.
• Strong customer engagement and relationship management capabilities.

What to Expect

• A commission-based salary structure with earning potential up to 25% of collected revenue, rewarding performance and results.
• Work in a call center environment focused on debt recovery and account management, with structured targets and regular feedback.
• Access to collection platforms and standard office tools to manage your caseload efficiently.
• This Debt Collector at Collection Africa Limited position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

SEND CV & COVER LETTER ONLY TO [email protected] Subject: Debt Collector