Data Entry Junior Clerk at Bliss Healthcare

  • Full Time
  • Nairobi

Bliss Healthcare

Key Responsibilities

  • Welcoming customers/patients as they arrive at the reception and inquire how they would like to be assisted.
  • Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary
  • Registering patients correctly on the Health Information Systems.
  • Timely & correct billing of services rendered to clients on the relevant billing systems.
  • Relationship management with Insurance partners i.e. contacting insurance companies to verify eligibilit yand co-payment terms whenever necessary.
  • Assisting patients in understanding how their insurance coverage works, calculate and collect co-payments via the pay bill as per the insurance terms.
  • Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients’records and process payments for services rendered.
  • Responding to queries from customers and insurance companies, professionally,over the phone and through emails.
  • Recording concerns for various departments and ensuring that call returns or feedback are done ina timely manner.
  • Providing necessary information regarding the medical centers’services and availability of the relevant service required.

Minimum Qualifications

  • Certificate/ Diploma in Health Records Management


  • 1 Year in Healthcare/hospital set-up in the same role

Technical skills/Leadership competencies

  • Proficient with Microsoft Office
  • Strong interpersonal and communication skills
  • People management skills
  • Critical and analytical skills
  • Eye for detail
  • Excellent People Skills

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