Customer Support Intern at Maisha Meds

Customer Support Intern

Maisha Meds is hiring! We’re looking for a Customer Support Intern.

About Maisha Meds

Maisha Meds is an organization dedicated to improving health care in Africa through best-in-class technology.

Founded in 2017, Maisha Meds has created the largest digital network of private pharmacies and clinics across Kenya, Tanzania, Uganda, Nigeria, and Zambia through our mobile software. Our platform not only helps these providers improve business by making sales, managing inventory, and tracking patients. It also reimburses them for providing high-quality care for malaria, family planning, and HIV prevention at discounted costs.

Maisha Meds logs millions of patient visits every year and has provided hundreds of thousands of reimbursements to date. We harness data from our network of pharmacies and clinics to reveal health and market trends, which allows us to design better solutions that work for the people we serve. We have worked with leading academic institutions such as UC Berkeley, Emory University, and KEMRI to evaluate the effectiveness of our programs. Research shows that our system is able to significantly increase the uptake of long-acting contraceptives and appropriate malaria case management.

Our work is funded by a range of partners including scale-up funding from USAID Development Innovation Ventures and the Bill & Melinda Gates Foundation. This will help Maisha Meds greatly expand its mobile software to 7,500 total pharmacies and clinics by late 2026, delivering subsidized care to nearly a million new patients in the process.

Who we’re looking for

We are looking for an enthusiastic and diligent Customer Support Intern who would join our Kisumu team with a focus on customer support. An ideal candidate has some experience in customer care, operations, report writing and data entry. This candidate enjoys a fast-paced working environment, loves working with and interacting with customers, and re-iterating systems to improve the customer experience. This candidate is a customer-centric leader who will effectively work to encourage pharmacies and clinics to consistently use the Maisha Meds programs as well as grow our customer base.

Remuneration and Benefits

The employment will be full-time for three months period but Maisha Meds reserves the right to terminate employment sooner in the event of under performance.

The position will be based in Kisumu with frequent travel to different locations.You will report to Manager operations.

The compensation for this role is commensurate with your experience and skills.

Responsibilities

• On-boarding new facilities
•  Managing all customer interactions through the CRM
• Providing consistent customer support for all Maisha Meds product and services (POS and Loyalty)
• Maintaining all client documents and contracts
• Driving patient interactions on the Loyalty program
• Driving growth through generation of referrals.
• Engaging with the product/tech team about insights and innovations for our product solutions
• Collect feedback from pharmacies on the loyalty program,  and iterating/refining insights to make them actionable and useful for any interested stakeholder (s).
• Any other tasks as advised by your Supervisor

Qualifications

• A strong academic record is essential but a minimum of a diploma in communication, pharmacy or another related field is a plus. Somebody who is a quick learner of new information and skills is more valuable for this role.
• The applicant with 1-2 years of data entry and customer relations experience is a plus.
• Prior experience working with Excel, ODK and/or other quantitative and qualitative research tools is a plus.
• The applicant should have a high degree of professionalism; integrity; strong organisation and attention to detail; presentation skills; a high energy level and experience meeting sales goals. The applicant should also be able to work independently.
• Strong communication skills are an essential component of this role including written and spoken Kiswahili and English.
• Humility, empathy, and a sense of humour. We are a team that cares deeply about our work, and it is essential that we work well together.
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.

Why You Should Join Us

• On a roll: We are doubling year-over-year with new funding partnerships that are boosting expansion in multiple countries
• Great team: We are founded, managed, and backed by successful veterans of Stanford School of Medicine, Google, mPharma, and I&M bank. We have technologists, doctors, and economists working side by side to solve difficult problems.
• Great funders: We’re supported by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: We are disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get the best quality care.
• Great customers: We create financial incentives that ensure our health care providers deliver excellent care.
• Impact: We have cultivated a fun and exciting start-up culture that empowers its talented staff to make a huge impact.