Customer Success Trainee – 4 Positions at Hanmak Technologies Ltd

CUSTOMER SUCCESS TRAINEE

Hanmak Technologies is an IT company headquartered in Mlolongo, along Mombasa Road, specializing in the development, implementation and support of enterprise software applications. Our Customer Success Trainee program is designed to equip the trainee with the relevant skills, knowledge and exposure required for them to enable our customers succeed in using the amazing state-of-the-art solutions our passionate team builds.

The program is designed to take three months. During this period, the trainee will participate in the design, development and implementation of solutions and also advise and support our customers so that they can derive maximum value from our services. Those trainees who successfully complete the program are offered the opportunity to join the Customer Success team.

Requirements & Skills

• Excellent verbal and written communication skills
• Ability to think fast and logically
• Professionalism and dependability
• Willingness and ability to learn and adapt fast to work requirements
• Ability to maintain stable performance under pressure or opposition
• Willingness to travel both locally and internationally
• Customer focus
• Good understanding of Linux and Windows operating systems
• Excellent presentation skills and ability to demonstrate the workings of ERP software
• Knowledge in cloud computing and associated platforms and technologies
• Knowledge and good understanding of databases such as MySQL, PostgreSQL, Ms- Server, Oracle etc
• Skills and interest in internet research
• Graduate in IT, BIT, Computer Science, or related discipline

Key Responsibilities

• Providing comprehensive and accurate product information to customers
• Conducting comprehensive software demos to customers
• Gathering customer requirements and understanding their specific needs
• Deploying and configuring application instances and training customers
• Creating content around company’s solutions and managing email campaigns
• Providing proactive software support in person, via telephone and internet
• Creating different types of SQL reports using Fast Reports & Crystal Reports tools
• Preparing software technical documentation and user guides
• The Customer Success Trainee will be expected to fulfill additional duties as assigned