Customer Service Representative at Influx

Customer Service Representative at Influx – Influx Kenya Job Details

About the Role

Influx is recruiting a Customer Service Representative to join its call center operations in Kenya. This is a full-time position focused on delivering quality customer support and managing inbound and outbound communications. The role sits at the front line of client interactions, requiring strong communication skills and the ability to resolve issues efficiently.

Call center jobs in Kenya demand professionalism, patience, and problem-solving ability. As a Customer Service Representative at Influx, you will handle customer inquiries, process requests, and maintain service standards that reflect the company’s commitment to client satisfaction.

Key Responsibilities

• Handle incoming customer calls and emails, responding to inquiries and resolving issues within agreed timeframes.
• Document all customer interactions accurately in the call tracking system and maintain detailed records.
• Process customer requests including account updates, billing inquiries, and service modifications.
• Escalate complex issues to senior team members or management when necessary.
• Provide product or service information to customers in a clear and professional manner.
• Meet daily call targets and quality standards as set by the call center supervisor.
• Contribute to team meetings and share feedback on process improvements.

Requirements & Qualifications

• High school diploma or equivalent qualification.
• Minimum 1–2 years of customer service or call center experience preferred.
• Strong verbal and written communication skills in English.
• Ability to type accurately and work with computer systems and software.
• Professional telephone manner and patience when handling difficult customer situations.
• Reliable attendance and punctuality; ability to work flexible shifts if required.
• Willingness to learn company systems and processes quickly.

What to Expect

• Standard call center environment with desk, computer, and telephone system provided.
• Team-based working with direct supervision from a call center manager.
• Ongoing training in product knowledge and customer service standards.
• This Customer Service Representative at Influx position in Kenya is open to qualified candidates. Click Apply below to submit your application.