Customer Service Officer at Fastest Cakes

We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.

Responsibilities

• Responding promptly to customer inquiries.
• Taking orders on WhatsApp
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Excellent knowledge of our products to be able to solve customer issues.
• Ensuring all customer orders are processed efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.

Requirements

• Candidates should possess a Bachelor’s Degree qualification with at least 2 years of work experience.
• Candidate must reside around Lavington
• Proven customer support experience
• Must speak and write crisp and clear English
• Must be able to work on some weekends and holidays.
• Work from the office 23 days a month
• Should be willing to work with the company long term.

Salary: 30,000 KES