Customer Service & Logistics Officer- Export Markets at Workforce Africa

  • Full Time
  • Nairobi

Workforce Africa

Essential Requirements

  1. Previous experience in managing exports and imports.
  2. Familiarity with the FMCG (Fast-Moving Consumer Goods) industry.
  3. Proficiency in working with SAP software.
  4. Fluent in the French language.

Role Objective

The primary aim of this role is to oversee and enhance Customer Service & Logistics operations for Export Markets. This involves managing operational processes to meet key performance indicators (KPIs), optimize processes, and ensure effective communication and collaboration with both internal teams and external partners.

Key Responsibilities

  1. Manage operational processes within Customer Service, including order management for export customers, handling customer claims, export documentation, etc.
  2. Oversee logistics operations, encompassing outbound and inbound logistics, stock management, import clearance, transportation, and reverse logistics.
  3. Achieve KPI targets set by the Consumer Unit (CU) for Customer Service & Logistics, such as Service Level, Days Inventory Held, Forecast Accuracy, Direct Cost of Selling, General Expenses in the Supply Chain, and cost savings.
  4. Execute projects related to customer service and logistics in export markets to improve efficiency and service quality.
  5. Foster collaboration with other CU functions and promote Supply Chain KPIs throughout the organization.
  6. Manage export customer service and logistics activities from hubs to customer locations within the CEWA region.
  7. Collaborate with global and regional procurement teams to provide necessary information for contracting international and local logistics customers.
  8. Ensure monthly invoicing of sales orders for Export Markets in coordination with sales, external inspection partners, and logistics teams at the hubs.
  9. Handle forecasting and management of distribution costs for export markets in alignment with the company’s financial calendar.

Qualifications and Experience

  • A university degree or equivalent, preferably in Supply Chain Management, Business Administration, Industrial Engineering, or related field.
  • Minimum of 3 years of corporate work experience, ideally within the FMCG industry and in functions related to Supply Chain, Planning, Master Data, Customer Service, or Logistics.
  • Strong passion for Supply Chain with a solid understanding of S&OP (Sales and Operations Planning), Customer Service, and Logistics processes, principles, and standards.
  • Proactive “can do” attitude with high motivation, initiative, forward-thinking, and a commitment to achieving results.
  • Excellent communication skills to engage with a diverse range of personalities.
  • Analytical mindset with great attention to detail, accuracy, and strong prioritization skills.
  • Proficiency in SAP ERP, particularly MM (Materials Management), SD (Sales and Distribution), and LES (Logistics Execution System), as well as proficiency in MS Office applications (Outlook, Excel, PowerPoint, Word).
  • Mandatory fluency in English; knowledge of French is advantageous.

Key Interactions

Internal

  • Collaboration with various Supply Chain teams at local, regional, and headquarters levels.
  • Coordination with Sales, Marketing, Finance, and HR departments.

External

  • Interaction with various customers and suppliers.

Application Process

To apply, please send your application to talent@workforceafrica.co with the subject line “Customer Service and Logistics Officer.”

To apply for this job email your details to talent@workforceafrica.co