Customer Service Executive at The Pharo Foundation

Opportunity

• We are seeking a Customer Service Executive who will be responsible for optimizing both internal and external communication efficiency. The role holder will uphold high standards of professionalism in all customer interactions, ensure the timely relay of information, and enhance the School’s brand image. The role holder will play a key role in maintaining effective communication with parents, learners, and other stakeholders, while ensuring that school operations and customer service standards run seamlessly.

Duties and responsibilities

Customer Service Duties

• Receiving and guiding visitors and booking meeting venues.
• Receiving and making telephone calls to stakeholders as needed.
• Keeping up-to-date records of School activities, correspondence, and administrative matters.
• Delivering school mail/correspondence through the delivery book.
• Preparing and sending out meeting notifications.
• Responsible for the effective recording and maintenance of the daily occurrence book of the school, ensuring all daily events are recorded and action is taken where necessary.
• Maintaining the inventories of equipment and other facilities entrusted to the department.
• Establishing and maintaining relationships with parents, potential customers, employees, and learners.
• Attending to any parents’ needs and complaints and ensuring top-notch customer satisfaction.
• Compiling and producing relevant reports as advised by the management, e.g., Total learner population data across all campuses on a daily basis.

Learner Admissions & Management Duties

• Ensuring timely fee collection, processing fee payment receipts, and communicating effectively with the parents regarding payment deadlines in liaison with the accounts department.
• Accurately capturing new learners’ data in the IWASSO system.
• Updating the IWASSO system regularly to ensure accurate data, including club and transport routes and charges, is up to date.
• Updating the NEMIS system.

Qualifications and Skills

• Bachelor’s degree in Public Relations, Communications, Marketing, Business, or a related field.
• At least 4 years’ working experience in a similar position
• Proficiency in Computer Applications with knowledge in design.
• Previous experience working in a school is an added advantage.
• Strong customer-service orientation.
• Excellent communication skills
• Proficiency in digital and social media.
• Ability to think both creatively and strategically.
• Planning and organisation skills
• Negotiation and diplomacy skills.