Customer Representative at Peach Cars KE

Customer Representative at Peach Cars KE – Peach Cars KE Kenya Job Details

About the Role

Peach Cars KE is hiring a Customer Representative to manage initial customer contact and lead routing across its sales operation in Kenya. This is a full-time position based in Kenya, working in a high-volume customer service environment where accuracy, speed, and clarity are equally important. You’ll be the first point of contact for buyers, sellers, and trade-in customers—making your contribution central to how Peach Cars KE customers experience the company.

The Customer Representative at Peach Cars KE sits between customer inquiry and sales team delivery. Your focus is on capturing customer intent quickly, updating records in real time, and getting each lead to the right specialist without delay. If you’ve worked in retail, hospitality, telesales, contact centres, or similar environments where multitasking and customer courtesy run in parallel, this role will suit your skillset.

Key Responsibilities

• Answer phone, WhatsApp, email, and walk-in enquiries from potential customers during staffed hours; warmly greet and listen to identify whether the customer is a buyer, seller, trade-in customer, or general inquiry.
• Confirm essential details such as vehicle category interest, purchase timing, location, preferred contact method, finance requirements, and readiness for next steps.
• Route each qualified sales enquiry to the correct Relationship Advisor based on branch, inventory type, language capability, current workload, and customer need.
• Book first-contact next steps including consultation calls, vehicle viewings, test drives, seller intake calls, or inspection appointments, and send confirmations and reminders to customers.
• Create and update CRM records accurately and in real time; remove duplicate contacts, keep mandatory fields complete, and ensure no valid lead remains unassigned after initial contact.
• Monitor for stale leads, broken handoffs, and queue management issues, then escalate them quickly to the team lead or operations manager.
• Escalate sales enquiries, urgent complaints, suspicious behaviour, sensitive document handling, privacy concerns, and service risks to the appropriate manager rather than attempting to resolve them directly.
• Identify recurring issues in lead quality, routing, scripts, or tools and provide feedback to the wider sales operation to improve intake speed and accuracy.

Requirements & Qualifications

• 1–2 years of experience in high-volume customer service, hospitality, retail, telesales, contact-centre operations, or a similarly structured service environment.
• Strong accuracy in data entry, note-taking, and administrative follow-through; comfort using CRM systems, calendars, messaging tools, and multi-channel communication platforms.
• Clear written and verbal communication skills with the ability to remain polite, useful, and organised under pressure.
• Sound judgment about what to handle directly and what to escalate immediately, with the discipline to maintain clean CRM records and reliable next-step tracking.
• Ability to create operational momentum without sacrificing accuracy—managing queue speed while keeping records current and useful for downstream team members.
• Prior exposure to automotive, marketplace, retail finance, or structured appointment-setting environments is a plus; a diploma or degree is desirable but should complement, not replace, proven service capability.

What to Expect

• A customer-first environment where responsiveness and professionalism matter in every first interaction; you’ll represent Peach Cars KE during moments that often shape customer perception of the company.
• Spikes in inquiry volume during peak hours; you’ll stay calm, organised, and helpful by treating handoffs as part of service quality rather than a reason to disengage.
• Clear escalation pathways for sensitive issues, privacy concerns, and operational risks; integrity and careful record-keeping are core to the role.
• This Customer Representative at Peach Cars KE position in Kenya is open to qualified candidates. Click Apply below to submit your application.