Customer Development Executive at Colgate-Palmolive

  • Full Time
  • Nairobi


Job Summary

  • As the Customer Development Executive – Indirect Trade (IDT), you are responsible for achieving sustainable growth in sales, profitability, market share and product distribution. You will also play a crucial role in strengthening organizational effectiveness and efficiency.
  • Professionally represent the Colgate Palmolive company, managing the relationship with our partners on trust and respect, marketing and developing the 5p’s of the different product categories, in order to increase sales profitably, improve levels of their distribution and market shares, in accordance with our business principles and maintaining a healthy credit portfolio.


  • Implement CP’s commercial strategies, ensuring the correct execution of the 5p’s at the point of sale, seeking to generate benefits for our clients and CP, proactively understanding the needs of our clients and recommending solutions to the different requirements.
  • Achieve sales objectives of the assigned territory with respect to the objective of the Channel.
  • Carry out the administrative work of the account which includes: request for credit notes, rebates, or support for them, monitoring and maintenance of the current account.
  • Guarantee compliance with the credit policies established by the company.
  • Make visits to the field to monitor the activities of the competition and inform the commercial team, identify opportunities and transfer them to the commercial team for strategies development that respond to competitive changes in the market.
  • Maintain a proactive communication with the customer to present samples, license plates and necessary stationery about the new products; inform and implement price changes.
  • Customer Inventory Management, from order taking (where applicable) based on customer inventory levels, tracking its delivery, and subsequently ensuring the supply of products in the store, both on the shelf and in stores. additional off-shelf exhibits.
  • Analyze information generated through statistics to make the right decisions that benefit the company and the customer, such as promotional plans, negotiation and monitoring of Growth Plans, programming and offers planning for each customer, Joint Business Plan (JBP) preparation.
  • Manage communication with the customer through periodic meetings such as Top to Top (T2T), business review, negotiation and Joint Business Planning monitoring, commercial and promotional plans, etc.; as with the company outsourcing, communicating strategies and customer’s negotiation during regular meetings with the merchants team and supervisors, following up on the solution of specific problems of the different formats and finally with CATMAN (where applicable) to ensure the implementation of planimetry strategies.
  • Monitor the performance of each team member (when applicable) through the PM and D (Performance Management and Development) process. Provide advice and timely feedback for the staff development and achievement of business objectives, ensuring that all the members of the team are clear about the R&R of their positions and promoting teamwork to ensure a motivated team oriented to their results.
  • Performs other duties as assigned
  • Complies with all policies and standards

Education And Experience

  • Bachelor’s Degree in Business Administration, Marketing and Engineering
  • At least 2 years in commercial area (Sales, Marketing, Trade Marketing)
  • At least 1 year experience in Field positions within the Consumer Goods (CG) or Fast-Moving Consumer Goods (FMCG) industry.
  • Hands-on experience in dealing with customers in the market.
  • Previous work experience in a collaborative, cross-functional environment

Other Skills:

  • Advanced skills in using spreadsheets and creating presentations for effective storytelling.
  • Strong analytical abilities, problem-solving mindset, and business development.
  • Ability to cultivate positive relationships with key stakeholders and influence decision-makers.
  • Proficient in project management.
  • Familiarity with Nielsen and other data sources/systems.
  • Excellent communication skills for collaborating with cross-functional teams, even in remote locations.

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