Customer Care Officer at Volt Management Services Limited

Customer Care Officer at Volt Management Services Limited – Kenya Job Details

About the job

• Are you passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people’s lives? We are looking for you.

RESPONSIBILITIES:

• Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures.
• Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items.
• Inventory Management: Keep track of available stock and inform customers about product availability. Place orders for out-of-stock items as necessary.
• Maintain Presentable Workspace: Ensure the front o ce/ counter area is clean, organized, and well-stocked with promotional materials and product information.
• Record Keeping: Maintain accurate records of sales transactions, customer interactions, and any relevant information. Assist with maintaining the customer database.
• Handle Returns and Exchanges: Process returns, exchanges, and refunds according to Company policies, striving to resolve issues to the customer’s satisfaction.
• Follow Security Procedures: Adhere to security measures, such as verifying customer identities and preventing fraudulent transactions.
• Collaborate with Team: Work closely with colleagues in the sales team, management, and other departments to ensure seamless operations and effective communication.
• Any other duties as assigned by line manager, H.O.D.

Skills & Experience

• Education: A diploma or equivalent is required. Additional education or training in customer service or sales is a plus.
• At least three (3) years of work experience in customer service, retail, or sales is advantageous.
• Familiarity with point-of-sale (POS) systems is a plus.
• Customer-Focused: Strong customer service skills with a focus on providing a positive and welcoming customer experience.
• Experience in excel, google sheets and sales reports.
• Sales Abilities: Ability to identify sales opportunities and effectively communicate product benefits to customers.
• Adaptability: Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.
• Attention to Detail: Accurate in processing sales transactions and maintaining records.
• Problem-Solving: Ability to handle customer inquiries, concerns, and complaints with a solution-oriented approach.
• Team Player: Willingness to collaborate with colleagues to achieve team and company goals.
• Professional Appearance: Maintain a neat and professional appearance in line with company guidelines.