Customer Care Officer at Kilimani Children’s Clinic

  • Full Time
  • Nairobi

Kilimani Children's Clinic

Are you enthusiastic, bubbly, and passionate about making a difference in the lives of children and their parents? If so, we have the perfect opportunity for you!

Position Overview: Kilimani Children’s Clinic is seeking a dedicated and compassionate Customer Care Officer to join our team. As a Customer Care Officer, you will play a pivotal role in ensuring that every child and parent who walks through our doors feels welcomed, valued, and well-cared for. Your warmth, empathy, and exceptional customer service skills will be essential in creating a positive and supportive environment for our young patients and their families.

Customer Care Officer Key Responsibilities

  • Greet and assist patients and their parents with a friendly and welcoming attitude.
  • Answer phone calls, schedule appointments, and provide information to callers.
  • Ensure a smooth and efficient check-in and check-out process for patients.
  • Listen to and address the concerns and questions of parents with empathy and professionalism.
  • Maintain a tidy and organized reception area.
  • Collaborate with clinic staff to provide a seamless patient experience.

Customer Care Officer Qualifications

  • Enthusiasm and a genuine passion for working with children and parents.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to remain calm and composed in high-pressure situations.
  • Previous experience in a healthcare or customer service role is a plus.

How to Apply: If you are excited about the opportunity to contribute to the well-being of children and their families and meet the qualifications above, we encourage you to apply. Please forward your CV to

Join us at Kilimani Children’s Clinic and be a part of a team that is dedicated to providing exceptional care to our young patients. Your passion and bubbly personality will make a significant difference in the lives of those we serve.

Kilimani Children’s Clinic is an equal-opportunity employer. We welcome and encourage diversity in our workforce.

To apply for this job email your details to