Customer Care Assistant at Office of the Controller of Budget

  • Full Time
  • Nairobi

Office of the Controller of Budget

Job Purpose:

This position is responsible for providing guidance and assistance to customers.

Key Responsibilities/ Duties / Tasks:

  • Operating the reception desk and maintaining a good ambience in the reception area;
  • Operating the reception desk and issuing visitors passes;
  • Responding to visitors’ queries and telephone inquiries;
  • Guiding and directing visitors to designated offices and areas;
  • Recording and confirming visitors’ appointments;
  • Projecting positive corporate culture of the OCOB;
  • Offering assistance and guidance to customers/clients with disabilities;
  • Reporting suspicious visitors to the security personnel;
  • Maintaining a daily record of visitors’ details;
  • Keeping safe custody of customer care equipment and tools; and
  • Drafting customer care periodic reports.

Job Dimensions:

Financial Responsibility

  • N/A

Responsibility for Physical Assets

  • Responsible for the assets assigned by the office of the Controller of Budget as per the office’s asset register.

Decision Making / Job Influence

  • Operational

Job Competencies (Knowledge, Experience and Attributes / Skills):

Academic qualifications

  • Diploma in any of the following disciplines: Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Front Office or equivalent qualification from a recognized institution.

Professional Qualifications / Membership to professional bodies N/A

Previous relevant work experience required:

  • Served in the grade of an Assistant Customer Care Officer for a minimum of four (4) years or at least six (6) years of experience in a relevant field;

Functional Skills, Behavioral Competencies/Attributes:

  • Proficiency in computer applications;
  • Met the requirements of Chapter Six of the Constitution; and
  • Shown merit and ability as reflected in work performance and results.

Method of Application


Qualified interested candidates should submit their applications quoting the job title on both the envelope and the cover letter.

Enclose a detailed and up-to-date curriculum vitae indicating your current remuneration, home county, e-mail address and reliable daytime telephone contacts, and copies of your certificates, testimonials and national identity card.

You should also provide the names of two referees who must be familiar with your previous work/academic experience indicating their telephone, postal and email addresses. Please note that it is a criminal offence to provide false information and documents in the job application.

Upon being successful and granted an offer of employment, the successful candidate MUST present clearances and satisfy the requirements of Chapter Six of the Constitution of Kenya 2010 by providing copies of the following;

  • Tax compliance certificate from the Kenya Revenue Authority (KRA)
  • Certificate of Good Conduct from the Directorate of Criminal Investigation (DCI)
  • Clearance certificate from the Higher Education Loans Board (HELB
  • Clearance Form from the Ethics and Anti-Corruption Commission (EACC)

Applications should be sent by post or hand delivered to our office addressed to:

The Controller of Budget
Bima House 12th Floor, Harambee Avenue.
P.O Box 35616-00100 Nairobi 

So as to reach the Office of the Controller of Budget by 14th May, 2024 at 5.00 pm.