Customer Care and Debt Collection Agent at Mogo Finance

Job Vacancies
  • Full Time
  • Nairobi

Mogo Finance

Mogo Finance is currently recruiting for a Full Time Job position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Job sector in Kenya. Review the full requirements below and apply before the deadline.

📋 Job Overview

Customer Care and Debt Collection Agent at Mogo Finance – Mogo Finance Kenya Job Details

WHAT YOU WILL DO

  • Welcome calls to new customers
  • Early-stage debt collection (reminders and follow-ups)
  • Ongoing customer support through call, WhatsApp, and other channels
  • Assist in onboarding and training new team members as the product scales
  • Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
  • Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
  • Collaborate with the CRM teams to improve customer interaction flows

WHAT YOU NEED

  • Minimum 1 years’ experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
  • Strong communication skills in English and Swahili
  • Experience working with CRM tools and call center systems
  • Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
  • Strong organizational skills and attention to detail

Method of Application

Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply

🎯 How to Apply

To apply for this job please visit talent.sage.hr.

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