CPT-5154 eCommerce Customer Service at

CPT-5154 eCommerce Customer Service at – 20four7VA Kenya Job Details

CPT-5154 eCommerce Customer Service VA

SERVICE: Business Support VA

REQUESTED EXPERIENCE TIER LEVEL: Entry-Junior ONLY
SHIFT TIME ZONE: Pacific Standard Time

Number of VAs: 1
Hours:
Monday-Friday 2 PM – 6 PM PST
(with the potential to increase to full-time hours)

Gender preference: none
Accent: neutral

Tasks

• Responding promptly to customer inquiries.
• Communicating with customers through phone, live chat, email, and social media
• Acknowledging and resolving customer inquiries.
• Processing returns, exchanges.
• Keeping records of customer interactions, transactions, and comments.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Experience working in customer service.
• Experience working with customers located in the US.
• Clear written and verbal communication.
• Experience on these platforms would be nice to have:
  Shopify
  Zendesk/Gorgias, or similar CRM platforms

Client Industry: Retail and eCommerce (customer service)
IMPORTANT Client note: We will require these VAs to work Christmas Eve and Christmas if the holiday falls on their scheduled shift.

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!