Call Center Agent at Oasis Outsourcing

Call Center Agent at Oasis Outsourcing – Oasis Outsourcing Kenya Job Details

Job Summary: As a Call Center Agent at Oasis Outsourcing, you will play a crucial role in delivering exceptional customer service and support to our clients. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services. The ideal candidate should possess excellent communication skills, be customer-focused, and have the ability to thrive in a fast-paced environment.

Key Responsibilities:

1. Answering and managing inbound calls from clients with professionalism and courtesy.
2. Making outbound calls to follow up on customer inquiries or provide additional information as needed.
3. Providing accurate information about products and services, and addressing customer concerns or issues.
4. Documenting and maintaining detailed records of customer interactions in the company database.
5. Collaborating with team members and other departments to resolve complex customer issues.
6. Meeting or exceeding established performance metrics, including call quality and customer satisfaction targets.
7. Staying informed about company products, services, and policies to ensure accurate and up-to-date information is provided to customers.