Technical Support Intern at National Employment Authority (NEA)

• Assist in maintaining and monitoring network infrastructure under supervision.
• Support routine system checks, testing, and backup processes while learning company backup policies. Assist in ensuring servers and systems are functioning properly and report any issues promptly.
• Assist in troubleshooting and maintaining company telephone systems. Support routine computer servicing and maintenance activities.
• Assist in managing user accounts in Active Directory. Help monitor adherence to acceptable internet usage guidelines. Support software installation and basic configuration tasks.
• Assist in ensuring computers are updated with the latest patches and antivirus definitions. Provide first-level helpdesk support to internal and external users under guidance. Assist in basic database administration tasks and data management.
• Support the creation of test or simulation environments for internal and client use. Liaise with external service providers as directed to support service delivery.
• Assist in fault reporting and escalation to relevant departments or vendors. Learn and support compliance with ISO 27001:2013 information security standards. Assist in maintaining CCTV and biometric systems.
• Perform any other duties assigned within the learning scope of the internship

Academic Qualifications/Professional Skills/Expertise:    

• Diploma/ Bachelors’ degree in Computer science or related field.
• Windows Server 2019 ADDS DHCP DNS File Storage LDAP
• Linux RHEL/Centos 7&8 LDAP Linux Administration
• Networking
• Telephony Voip Basic
• CCTV Management