Customer Service / Marketing Intern at Insurance Institute of East Africa

JOB DESCRIPTION

• Respond to customer enquiries on social media, live chats as well as phone calls.
• Provide accurate,valid and complete information to customers upon request
• Maintain a positive attitude and a desire to promptly resolve potential customer issues or complaints.
• Welcome customers warmly and ascertain problem or reason for calling or visiting.
• Ensure that the office is always clean and tidy at all times
• File all receipts and documents
• Cold calling potential customers and getting their details.
• Complete projects related to content creation, and social media marketing
• Assist in any other marketing duties.

KEY REQUIREMENTS

• Degree in Marketing
• Prior customer service/marketing is a plus.
• Excellent computer skills
• Social media marketing knowledge.
• Attention to detail.
• Desire to be proactive and create a positive experience for others.
• Graphic design skills will be an added advantage.