Security Agent/Officer at Kempinski Hotels

Key Responsibilities

• Inspecting and patrolling premises regularly.
• Monitoring CCTV and reporting suspicious behavior.
• Communicating with law enforcement, fire departments, and emergency medical personnel.
• Monitoring public access and ensuring the security of all personnel and visitors.
• Responding to alarms and analyzing security footage.
• Investigating suspicious behavior, incidents, and security breaches.
• Apprehending trespassers and perpetrators.
• Assist Guest Relations with information asked by guests, be proactive in guest contact and show interest in guest concerns
• Ensure proper key control is followed at all times and entries are made each time a key is withdrawn or deposited.
• Monitor the different areas of the hotel on the CCTV, noting any suspicious actions.
• Knowledgeable of all security policies, procedure and set standards.
• Ensure that a Security Officer is present when any office is opened or stock is taken from the stores after office hours.
• Closely monitor the hotel lobby in particular for the presence of any call girls, persons under the influence etc.
• Assist the Manager on Duty in the event that immediate assistance is required.
• Assist the Restaurant Manager, Doorman, and Valet Parker if required.
• Make security rounds of the guest floors at regular intervals with notes made in security log book.
• Ensure that all fire exits and corridors are free from obstruction at all times.
• Respond to any fire/smoke alarms in the hotel and be ready to act accordingly. Ensure that all firefighting equipment is in working condition and that emergency lights are all illuminated.
• Accompany the Bellman/Employee when opening a guestroom with the master key.
• Make security rounds in the car parking area and ensure the general safety of all vehicles and if they are correctly parked.
• Assist the local authorities if any VIP arrives or in case of emergency.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.
• To understand and strictly adhere to the Hotel’s Employee rules & regulations.
• To report for duty punctually wearing the correct uniform and name tag at all times.
• Performs any other duties as assigned to him/her by management

Skills, Knowledge and Expertise

• Diploma/Certificate in Security Management.
• Basic security knowledge.
• CCTV Controllers Certificate.
• Language English (Spoken and written fluent).
• Two years’ experience preferably in hospitality industry.
• Computer literate.
• Must have sound judgement capability.
• Must be physically fit.