Receptionist at Management University Of Africa

JOB PURPOSE

• The receptionist will serve as the first point of contact for students, staff, visitors, and external stakeholders. He/she will be responsible for managing the front desk, handling inquiries (in person, phone, or email), and providing administrative support to ensure efficient operation of the university’s front office.

KEY DUTIES AND RESPONSIBILITIES

• Greet and welcome visitors, students, and faculty in a professional and friendly manner.
• Answer, screen, and forward incoming phone calls; respond to basic inquiries or direct them to the appropriate department.
• Maintain the reception area in a clean, organized, and presentable condition.
• Handle incoming and outgoing mail, packages, and deliveries.
• Manage visitor logs according to security procedures.
• Schedule and coordinate appointments, meetings, and conference room bookings when required.
• Provide administrative and clerical support to various departments (e.g., data entry, filing, photocopying, document preparation).
• Assist students with basic queries regarding admissions, schedules, or campus facilities.
• Maintain records of office supplies and assist with requisitions and inventory management.
• Adhere to university policies, confidentiality standards, and data protection regulations.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Diploma in Administration, Business, or a related field preferred.
• Minimum 1-3 years of experience in a front desk, customer service, or administrative role (experience in an educational institution is an advantage).
• Proficiency in MS Office (Word, Excel, Outlook) and office equipment (printer, scanner, phone systems).
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle a fast-paced environment professionally.
• Professional appearance and demeanor
• Customer service orientation
• Confidentiality and discretion
• Team player with a positive attitude