Shopify/ Gorgias Customer Support Agent at TalentPop App

Shopify/ Gorgias Customer Support Agent at TalentPop App – TalentPop App Kenya Job Details

Customer Service Jobs. Talentpop Jobs

What You’ll Do

• Respond to customers via chat, email, or phone in a professional and friendly manner
• Handle inquiries related to product information, order tracking, returns, and account concerns
• Use Gorgias and Shopify to manage tickets and provide fast, accurate support
• Stay informed on product updates and support practices to ensure a consistent customer experience

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can rest and recharge
• Health and dental insurance or a health stipend to make you feel your best!
• Comprehensive health and dental insurance
• Holiday bonuses in appreciation of your hard work
• Fully remote setup — work from anywhere you’re comfortable
• Opportunities to grow with us as we scale

What We’re Looking For

• Excellent written and spoken English communication skills
• At least 1 year of hands-on experience with both Shopify and Gorgias
• Comfortable working independently and handling multiple conversations at once
• Empathetic, patient, and reliable when addressing customer concerns
• Team-oriented with a strong work ethic and attention to detail

How to Apply

Click Here to Apply